{"id":4326122,"url":"https://alion.io/job/raya-cx-client-relation-business-development-manager","title":"Client Relation & Business Development Manager","company":{"id":57563,"name":"Raya CX","domain":"rayacx.com","url":"https://alion.io/company/raya-cx","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, 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manage complex customer transactions and resolve customer concerns.\nGrow the business by identifying new sales and business development opportunities by seeking opportunities to cross-sell or upsell to existing clients.\nMonitor and assess the activities of our competitors to proactively satisfy and retain our clients including researching the market industry trends\nSet revenue targets and develop and execute a strategy to meet them.\nDeveloping ways to improve the customer experience and build brand loyalty.\nResponsible for accounts receivable collections in coordination with Finance Department.\nResponsible for Invoice disputes as it relates to Withholding taxes / Discounts / Non-contractual agreements. \nResponsible for Contracts renewals / Annexes in terms of new service scopes annual increases and Price Adjustments / negotiations on the account in coordination with Governance Department. \nResponsible for salaries adjustment negotiations to fulfill Headcount Shortages in coordination with HR Department. \nResponsible for sharing proposals /AND following up with the client on value added services offered and up selling opportunities in coordination with Commercial Department. \nSet revenue targets and develop and execute a strategy to meet them.\nHandle leads assigned by the lead generation team with full accountability for the business development process from initial qualification through proposal development pricing coordination and deal closure.\n Qualifications Required\n10 to 13 years in management experience\nClient Satisfaction Management\nCommercial Awareness\nMarket Research and Analysis\nFinancial Budgeting Processes\nPerformance 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