{"id":3005744,"url":"https://alion.io/job/raya-holding-supervisor-product-management","title":"Supervisor (Product Management)","company":{"id":57502,"name":"Raya Holding","domain":"rayacorp.com","url":"https://alion.io/company/raya-holding","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":197000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1255},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false},{"name":"Text-to-Speech","optional":false}],"status":"live","first_seen_at":"2026-10-21T12:10:42Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T10:49:44Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Product Strategy & OwnershipOwn the product vision, strategy, roadmap, prioritization, and product lifecycle.\nTranslate customer-engagement and contact-center problems into scalable product capabilities and clear requirements.\nDefine MVPs and releases based on customer value, market needs, technical feasibility, and commercial priorities.\nMaintain a clear distinction between reusable product capabilities, configuration, integrations, and customer-specific requirements.\nOwn the product from discovery through delivery, launch, adoption, and continuous improvement.\nCustomer Engagement, CRM & Contact-Center DomainBring strong practical understanding of CRM, Customer Interaction Management (CIM), contact-center, CCaaS, telephony, and omnichannel environments.\nUnderstand how customer interactions, cases, customer context, routing, agent workflows, and interaction history move across enterprise systems.\nDefine how the product should integrate and coexist with customers’ existing CRM, CIM, contact-center, and customer-service technology stacks.\nWork with customers and technical teams to identify integration requirements, system-of-record boundaries, data flows, handoffs, and operational dependencies.\nUnderstand contact-center operating models, including self-service, assisted service, routing, escalation, agent handoff, quality, and performance management.\nEvaluate ecosystem and platform capabilities to identify where Raya Nexus should integrate, complement, or differentiate rather than unnecessarily replicate existing functionality.\nConversational, Voice & Generative AIDefine product capabilities for natural customer interactions across voice and digital channels.\nWork closely with AI teams on conversational orchestration, LLM-based capabilities, knowledge and retrieval, speech technologies, context management, and AI-assisted workflows.\nUnderstand key Voice AI components such as speech-to-text, text-to-speech, latency, interruption handling, turn-taking, language and dialect support, and call-flow behavior at a product level.\nDefine requirements for conversation quality, escalation and human handoff, guardrails, observability, analytics, and continuous improvement.\nIdentify where generative and agentic AI creates meaningful customer and business value while maintaining appropriate enterprise controls and human oversight.\nDefine measurable product outcomes across customer experience, containment, resolution, operational efficiency, quality, and adoption.\nIntegrations & Enterprise ArchitecturePartner with Engineering and Solution Architecture on APIs, events, webhooks, authentication, data flows, and enterprise integration patterns.\nDefine integration requirements with CRM, CIM, contact-center, telephony, ticketing, knowledge, identity, and back-office systems.\nUnderstand enterprise deployment considerations including cloud, private cloud, on-premises, security, availability, scalability, and data residency.\nEnsure integrations are designed as reusable product capabilities and connectors wherever possible rather than one-off customer development.\nWork with technical teams to define clear ownership and boundaries between Nexus capabilities and third-party platforms.\nProduct Discovery & Customer UnderstandingConduct discovery with enterprise customer-service, contact-center, digital, operations, and technology stakeholders.\nUnderstand current customer journeys, contact reasons, channel behavior, operational pain points, agent workflows, and technology constraints.\nTranslate customer feedback into reusable product insight rather than individual customer features.\nValidate product concepts and workflows with customers and users.\nMonitor customer-engagement, contact-center, CRM, conversational AI, and enterprise AI market developments.\nDelivery & ExecutionDefine product requirements, user stories, acceptance criteria, and expected product behavior.\nOwn backlog prioritization and release scope.\nWork closely with AI Engineering, Software Engineering, Design, QA, and Delivery throughout implementation.\nManage dependencies, product decisions, and trade-offs during development.\nDefine launch readiness and monitor product performance after release.\nCommercial & Go-to-Market SupportPartner with Business Development, Sales, and Presales on strategic customer opportunities.\nSupport customer discovery, demonstrations, pilots, RFPs, and solution discussions where required.\nHelp commercial teams understand product capabilities, integration requirements, positioning, and product boundaries.\nSupport the definition of pilot and production success criteria.\nUse commercial and customer insight to inform the roadmap without turning the product into customer-specific development.\n 4+ years of Product Management experience, preferably in B2B or enterprise technology.\nStrong experience with CRM, Customer Interaction Management (CIM), contact-center, CCaaS, customer-service, or omnichannel platforms.\nPractical understanding of contact-center technology and operating environments, including telephony, routing, channels, agent workflows, and enterprise integrations.\nExperience working with multiple CRM, CIM, contact-center, or customer-engagement platforms and understanding how they integrate within enterprise environments.\nExperience with Conversational AI, Voice AI, Generative AI, virtual assistants, or adjacent AI products.\nExperience working closely with Software Engineers, AI Engineers, Solution Architects, and technical teams.\nStrong understanding of APIs, integrations, data flows, and enterprise software concepts.\nStrong ability to translate complex customer and operational problems into scalable product capabilities.\nExperience owning products from discovery and strategy through delivery and iteration.\nStrong analytical, stakeholder-management, and communication skills.","description_format":"text","description_chars":5851,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Systems Integrators","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-21T13:43:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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