{"id":3580110,"url":"https://alion.io/job/raydar-customer-implementation-lead","title":"Customer Implementation Lead","company":{"id":4478753,"name":"Raydar","domain":"raydar.com","url":"https://alion.io/company/raydar-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-02T09:28:11Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"About the company\nOur client is a seed-stage AI company building bookkeeping and tax-preparation software for CPA firms. Its software prepares the work and human reviewers approve it, helping accounting firms serve their clients with more efficient workflows. The founders have previously scaled businesses, and the team has signed hundreds of thousands of dollars in pilot revenue in recent weeks.\nThe role\nWe are hiring a Customer Implementation Lead to build the company’s first implementation function. This is a hands-on individual-contributor role. You will own the full customer journey from contract signing to daily product use for accounting firms with 5 to 50 employees, working directly with the founders to make every implementation successful and repeatable.\nWhat you'll do\nScope implementation plans with firm owners and guide each customer from contract through daily use.\nTrain end users, install the software into their workflows, and help accounting firms adopt the product successfully.\nTriage issues after onboarding and coordinate practical resolutions.\nBuild repeatable implementation processes and playbooks from scratch as the company grows.\nTurn structured customer feedback into clear input for the product and engineering teams.\nWork closely with the founders on high-priority customer outcomes.\nRequirements\nWhat we're looking for\n2 to 5 years of experience in a customer-facing B2B SaaS implementation or onboarding role, ideally at a seed or Series A company.\nExperience training end users and owning customer outcomes through adoption.\nDemonstrated ability to build a process from scratch in an ambiguous, high-ownership environment.\nA bachelor’s degree or higher.\nA record of sustained ownership, strong judgment, and practical customer problem-solving.\nBonus points\nExperience with accounting, tax, bookkeeping, or other financial workflows.\nFamiliarity with the needs of small to midsize accounting firms.\nBenefits\nCompensation and benefits\nBase salary of $140K to $160K.\nCompetitive equity.\nFull-time role.\nLocation and work model\nHybrid in San Francisco, with 3 to 4 days per week in person at the Fisherman’s Wharf office.\nVisa sponsorship and visa transfers are not 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