{"id":3580001,"url":"https://alion.io/job/raydar-customer-success-lead","title":"Customer Success Lead","company":{"id":4478753,"name":"Raydar","domain":"raydar.com","url":"https://alion.io/company/raydar-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":210000,"currency":"USD","period":"year","gross":null,"usd_annual":210000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-05T03:36:23Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"About the company\nOur client is a fast-growing technology company.\nThe role\nRaydar is recruiting for this role on behalf of our client. Establish and run the customer success function from the ground up, acting as the main point of contact for client relationships. You will advise senior client stakeholders, interpret performance data and partner closely with company leadership. The position is largely individual-contributor at first, with room to grow into managing a team.\nWhat you'll do\n- Own client accounts from start to finish, including recurring meetings, supporting materials and performance reviews for senior client executives.\n- Advise clients on strategy, explain the reasoning behind the platform's actions and pass client business context back to the internal team.\n- Analyze performance data, prepare account audits and turn detailed metrics into clear stories for executive audiences.\n- Get directly involved in client accounts when hands-on adjustments are needed to keep results on track.\n- Shape the processes and playbooks of the customer success function, and later recruit and lead a team.\nRequirements\nWhat we're looking for\n- 4+ years of relevant experience, including hands-on digital advertising or performance marketing work at a startup, consumer company or agency.\n- A background in autonomous, client-facing work such as strategy consulting.\n- Skill in reviewing account data, running audits and using sound judgment on campaign results.\n- Comfort with technical concepts, statistics and data analysis.\n- Practical use of modern AI and engineering tools to streamline day-to-day work.\n- High energy and strong presence when communicating with client-side C-suite leaders.\n- A STEM degree from a top university.\nBonus points\n- Previous startup founder experience.\nBenefits\nCompensation and benefits\n- Base salary: USD 150,000 to 210,000 per year\n- Equity\n- Retirement plan with employer match\n- Health, dental and vision coverage\n- Relocation support\nLocation and work model\n- New York, NY, United States\n- On-site, 5 days per week in office\n- 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