{"id":3758187,"url":"https://alion.io/job/raydar-head-of-operations-2","title":"Head of Operations","company":{"id":4478753,"name":"Raydar","domain":"raydar.com","url":"https://alion.io/company/raydar-com","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T17:35:58Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T08:54:57Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the company\nOur client is an education technology company.\nThe role\nRaydar is recruiting for this role on behalf of our client. Own the full path from signed agreement to a fully working customer site, coordinating equipment, staging, configuration, data syncs and training. Build the repeatable processes and internal operating rhythm that let a growing team deliver at volume, and keep each deployment moving through to completion.\nWhat you'll do\n- Manage each deployment from signed agreement to a live, working site, including shipping plans, location mapping, data syncs and training schedules.\n- Create a self-setup guide clear enough for customer staff to complete installation without support calls.\n- Serve as the main contact for customer staff on site and remotely, keeping them informed and engaged.\n- Run internal operations, including shipments, purchasing, inventory and the team's tool stack.\n- Maintain a daily operating dashboard that tracks deliveries, overdue items and accounts due for follow-up.\n- Plan for high-volume periods when many new sites launch at once.\n- Spot recurring problems, document them as playbooks and automate tasks that do not need a person.\n- Travel regularly to customer sites, including out-of-town locations.\nRequirements\nWhat we're looking for\n- Experience in operations, implementation, field operations, program management or logistics.\n- Uses AI tools critically to analyze and improve systems, not only to generate output.\n- Comfortable troubleshooting operational software and hardware, including spreadsheets, CSV files, data syncs and device pairing.\n- Able to take a murky, open-ended challenge, pull it apart and turn it into an actionable plan.\n- Able to build credibility and lead groups of skeptical stakeholders.\n- Humble and accountable.\n- Able to work on-site five days a week, 7am to 7pm.\n- Willing and able to travel regularly for site visits and conferences.\nBonus points\n- Experience at early-stage startups or as an early operations hire.\n- Experience in supply chain, procurement, distribution or deliveries.\n- Familiarity with common operations tools such as workflow automation, wikis, email marketing platforms and customer messaging tools.\n- Higher education preferred, or equivalent experience.\nBenefits\nCompensation and benefits\n- Base salary: $135K - 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