{"id":3576807,"url":"https://alion.io/job/raydar-lead-customer-success-manager","title":"Lead Customer Success Manager","company":{"id":4478753,"name":"Raydar","domain":"raydar.com","url":"https://alion.io/company/raydar-com","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-05T13:58:40Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About the company\nOur client is a software company.\nThe role\nRaydar is recruiting for this role on behalf of our client. Own the post-sale customer relationship from contract signature through renewal and expansion, and build the customer success function as its first dedicated hire. Work directly with senior stakeholders at customer organizations and turn what you learn into priorities for product and go-to-market teams.\nWhat you'll do\n- Run onboarding, implementations, pilots and training so new customers reach early value quickly and repeatably.\n- Act as the primary contact for senior customer stakeholders and manage accounts end to end with no hand-offs.\n- Drive adoption, run business reviews, own renewals and identify expansion opportunities.\n- Define success metrics, account health signals and escalation paths for a new function.\n- Write and document playbooks for onboarding, health scoring and expansion.\n- Share patterns from customer deployments with product and engineering to inform the roadmap.\nRequirements\nWhat we're looking for\n- Experience in customer success or account management owning B2B accounts end to end, including onboarding, renewals and expansion.\n- Background at an early-stage B2B SaaS startup or technology company.\n- Ability to work on-site five days a week.\nBenefits\nCompensation and benefits\n- Base salary: USD 160,000 to 200,000 per year\n- Equity\n- Health, dental and vision coverage\n- Flexible time off\nLocation and work model\n- San Francisco, California, United States\n- On-site, 5 days per week in office\n- Full-time","description_format":"text","description_chars":1567,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-31T22:14:15Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.828,"p_room":0.75,"age_days":17,"expected_fill_days":20,"reasons":["conf:2","velocity","win:late","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/raydar-lead-customer-success-manager","json_url":"https://alion.io/job/raydar-lead-customer-success-manager.json","meta":{"generated_at":"2026-11-05T18:44:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24850,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4478753},"rest":"https://alion.io/mcp/rest/get_company?id=4478753"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fraydar-lead-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fraydar-lead-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fraydar-lead-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/raydar-lead-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fraydar-lead-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3576807}},{"tool":"search_jobs","arguments":{"company":"raydar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3576807},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}