{"id":4270532,"url":"https://alion.io/job/raydar-technical-account-manager","title":"Technical Account Manager","company":{"id":4478753,"name":"Raydar","domain":"raydar.com","url":"https://alion.io/company/raydar-com","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":true}],"status":"live","first_seen_at":"2026-11-13T17:39:23Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T17:39:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the company\nOur client is a software company.\nThe role\nRaydar is recruiting for this role on behalf of our client. Own the relationship and technical health of existing customer accounts in a post-sales role. You will coordinate stakeholders and timelines, anticipate new needs and risks, work hands-on with complex data, and feed technical findings back to delivery and engineering teams.\nWhat you'll do\n- Manage stakeholders and timelines across existing customer accounts.\n- Anticipate new needs, expansion opportunities and risks, and build account plans.\n- Review and adjust customer configurations as needed, without writing code.\n- Analyze, reshape and map large datasets, including unstructured data.\n- Monitor product usage and failures, and correct issues when they arise.\n- Relay technical problems and bottlenecks to delivery and engineering teams.\n- Turn frontline issues into clear product requirements and implementation guides.\n- Serve as the main contact for high-stakes accounts, including under tight deadlines.\n- Take ownership of retention outcomes for assigned accounts.\n- Travel to customers when needed.\nRequirements\nWhat we're looking for\n- Experience at fast-paced, high-growth software companies, ideally vertical SaaS.\n- Background as a technical account manager with a strong technical foundation, not only account management.\n- Quick to learn software and comfortable working in large spreadsheets.\n- A track record of staying at least 1.5 years in two or more roles.\n- Lives in the New York area and can commit to being on site five days each week; no relocation assistance is provided.\nBonus points\n- Experience as a support engineer who moved into account management.\n- Depth in fintech or healthtech.\n- Experience with data mapping, ERP or CRM systems, or debugging data issues.\n- Familiarity with AI or LLM tools.\nBenefits\nCompensation and benefits\n- Base salary: USD 150,000 to 165,000 per year\n- Equity\nLocation and work model\n- New York, NY, United States\n- On-site, five days a week\n- Full-time","description_format":"text","description_chars":2039,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T17:39:23Z"}],"visa":[{"country":"US","licensed_sponsor":false,"adverts_offering_sponsorship_24m":32,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 32 of its adverts here in 24 months","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:1","agency","win:early","comp:brand"],"computed_at":"2026-11-13T19:03:25Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":false},"html_url":"https://alion.io/job/raydar-technical-account-manager","json_url":"https://alion.io/job/raydar-technical-account-manager.json","meta":{"generated_at":"2026-11-13T19:03:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4478753},"rest":"https://alion.io/mcp/rest/get_company?id=4478753"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fraydar-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fraydar-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fraydar-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/raydar-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fraydar-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4270532}},{"tool":"search_jobs","arguments":{"company":"raydar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4270532},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}