{"id":2484256,"url":"https://alion.io/job/raymond-james-it-incident-manager","title":"IT Incident Manager","company":{"id":1768977,"name":"Raymond James","domain":"raymondjames.com","url":"https://alion.io/company/raymondjames-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Petersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":104000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":379},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-18T23:37:36Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Job Description Summary\nWe’re seeking a IT Incident Manager to join our dynamic Incident Management team. This individual contributor role is critical in leading the recovery of services during technology disruptions or outages across key platforms and applications. You’ll coordinate cross-functional technical teams, communicate effectively with stakeholders at all levels including senior and executive leadership and ensure consistent adherence to the Incident Management process.This role requires a broad understanding of enterprise technology environments, including Mainframe, Midrange, Distributed Systems, and Networks. You’ll apply your expertise to monitor, assess, and analyze incidents, driving resolution and continuous improvement across the organization.\nJob Description\nThis position follows our hybrid workstyle policy: Expected to be in a Raymond James office location 3 days a week.\nPlease note: This role is not eligible for Work Visa sponsorship, either currently or in the future.\nKey Responsibilities:\nFacilitate technical and management bridge calls during high-priority incidents; assign tasks and distribute post-incident reports.\nDeliver timely and clear communications to broad audiences, including executive-level updates.\nConfidently guide incident resolution efforts, making critical decisions under pressure when necessary.\nProvide real-time updates on infrastructure issues and recovery actions during management bridges.\nEnsure enterprise-wide alignment in IT incident handling, promoting end-to-end process and data integration.\nAnalyze incident trends, including frequency, duration, categorization, and resolution rates.\nPartner with Problem Management to identify root causes and implement cost-saving and process improvement initiatives.\nRecommend and drive service improvement strategies to enhance incident response consistency and efficiency.\nConduct technical analysis of significant or recurring incidents.\nPerform additional duties as assigned.\nQualifications:\nRequired:\n3+ years of relevant experience\nAbility to work non-standard hours, including on-call, nights, and weekends.\nProven experience in Incident Management within complex IT environments.\nStrong communication and collaboration skills.\nProficiency with ServiceNow.\nExperience with monitoring tools such as Dynatrace, Splunk, or Datadog preferred\nPreferred:\nFamiliarity with technology infrastructure in financial institutions.\nBroad technical knowledge across Mainframe, Midrange, Distributed Systems, and Networks.\nITIL certification (preferred but not required).\nCore Competencies:\nAnalytical Thinking: Ability to identify issues, compare data, and draw meaningful conclusions.\nEffective Communication: Skilled in conveying complex information clearly to diverse audiences.\nJudgment & Decision-Making: Capable of making sound decisions under pressure with limited information.\nTechnical Expertise: Maintains up-to-date knowledge in relevant technical domains.\nRelationship Building: Fosters collaborative partnerships to achieve shared goals.\nClient Focus: Prioritizes internal and external client needs in all actions and decisions.\n Education\nHigh School (HS) (Required)Work Experience\nGeneral Experience - 13 months to 3 years, Manager Experience - 7 to 12 monthsCertifications\nTravel\nLess than 25% Workstyle\nHybridThe total compensation for this position includes base salary or wages, andmay include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.\nAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. \nWe expect our associates at all levels to:\nGrow professionally and inspire others to do the same\nWork with and through others to achieve desired outcomes\nMake prompt, pragmatic choices and act with the client in mind\nTake ownership and hold themselves and others accountable for delivering results that matter\nContribute to the continuous evolution of the firm\nAt Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.\n#LI-TC1","description_format":"text","description_chars":4942,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-10-13T23:50:07Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.789,"p_room":0.75,"age_days":19,"expected_fill_days":24,"reasons":["conf:6","velocity","win:late","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/raymond-james-it-incident-manager","json_url":"https://alion.io/job/raymond-james-it-incident-manager.json","meta":{"generated_at":"2026-10-19T10:49:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7615,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768977},"rest":"https://alion.io/mcp/rest/get_company?id=1768977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fraymond-james-it-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fraymond-james-it-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fraymond-james-it-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/raymond-james-it-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fraymond-james-it-incident-manager"}]}