{"id":2484213,"url":"https://alion.io/job/raymond-james-it-operations-analyst","title":"IT Operations Analyst","company":{"id":1768977,"name":"Raymond James","domain":"raymondjames.com","url":"https://alion.io/company/raymondjames-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Petersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":138000,"period":"year","method":"role_country_seniority_unknown","sample_n":4769},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T00:47:00Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Job Description Summary\nPlans and performs activities for IT Operations pertaining to monitoring, troubleshooting, and escalating issues within multiple environments. Under In conjunction with IT Operations leadership, provides support and guidance to the IT Operations team by leading continuous improvement, documentation, standardization, reporting, and quality assurance initiatives. This role manages service levels, identifies solutions to problems, and makes judgements and recommendations based on analysis and knowledge. They work closely with IT Operations leadership to identify improvements needed to optimize daily operations of the IT Operations team.Job Description\nThis role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.\nRaymond James’ work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm.\nPlease note: This role is not eligible for Work Visa sponsorship, either currently or in the future.\nPerforms reporting capabilities for the team including but not limited to creating and customizing reports and dashboards in ServiceNow, Control-M, and Tableau\nAnalyzing multiple data sources to identify trends or issues that should be addressed\nMakes recommendations based on analysis and leads initiatives to correct trending issues\nOccasionally presents service delivery data to leadership and stakeholders\nMonitors enterprise job schedule in multiple environments.\nProvides quality assurance for IT Operations Team by identifying errors or inefficiencies, correcting them, and ensuring they are not repeated\nCreates, reviews, revises, and adheres to process documentation.\nMonitors and ensures accuracy of IT Operations SharePoint Site.\nLeads continuous improvement efforts by identifying gaps, optimization opportunities, and/or automation opportunities for processes to streamline and improve daily operations.\nIdentifies gaps in training of Operators and provides training when necessary\nMay execute and respond to service management requests assigned to IT Operations\nWorks on assignments as assigned by IT Operations leadership\nMonitors and supports the End-of-Month Statement Process on the last business day of every month\nExecutes on and responds to internal and external auditing requests by providing evidence from the workflow orchestration tool\nPerforms other duties and responsibilities as assigned\nKnowledge of:\nIT Operations Services’ role in Information Technology\nWorkflow orchestration tools\nIT service management tools\nProject/Quality management practices\nITIL service management/change control practices\nAutomation, monitoring, and reporting practices\nSkill in:\nBMC Control-M\nMicrosoft Suite of Tools (specifically Outlook, Teams, SharePoint, Word, Excel, PowerPoint, and OneNote)\nVideo Conferencing Tools\nServiceNow\nDevelopment experience is a plus\nAbility to:\nIdentify and understand issues, problems, and opportunities; analyze and compare data from different sources to draw conclusions; own issues through resolution\nClearly convey/present information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message\nPrioritize, multitask, coordinate, and delegate tasks based on business impact\nFollow processes, procedures, and best practices; Create standardized documentation\nRecognize gaps in knowledge and provide training\nMaintain skill levels at industry level standards and adapt to and learn new processes and/or techniques to remain current with developments and trends in IT Operations Services\nDevelop and use collaborative relationships to facilitate the accomplishment of work goals\nBuild and maintain productive strategic partnerships within the organization to collaboratively execute business goals\nUse effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences\nMake internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.\nAdvocate for change and be an ambassador for process improvement\nPossess a good attitude and willingness to learn\n Education\nHigh School (HS)Work Experience\nCertifications\nTravel\nLess than 25% Workstyle\nHybridThe total compensation for this position includes base salary or wages, andmay include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.\nAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. \nWe expect our associates at all levels to:\nGrow professionally and inspire others to do the same\nWork with and through others to achieve desired outcomes\nMake prompt, pragmatic choices and act with the client in mind\nTake ownership and hold themselves and others accountable for delivering results that matter\nContribute to the continuous evolution of the firm\nAt Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.\n#LI-TC1","description_format":"text","description_chars":6102,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-10-13T23:50:07Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.793,"p_room":0.9,"age_days":8,"expected_fill_days":20,"reasons":["conf:4","velocity","win:mid","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/raymond-james-it-operations-analyst","json_url":"https://alion.io/job/raymond-james-it-operations-analyst.json","meta":{"generated_at":"2026-10-15T13:34:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20941,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768977},"rest":"https://alion.io/mcp/rest/get_company?id=1768977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fraymond-james-it-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fraymond-james-it-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fraymond-james-it-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/raymond-james-it-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fraymond-james-it-operations-analyst"}]}