{"id":2484286,"url":"https://alion.io/job/raymond-james-manager-servicenow-solutions","title":"Manager, ServiceNow Solutions","company":{"id":1768977,"name":"Raymond James","domain":"raymondjames.com","url":"https://alion.io/company/raymondjames-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":32,"ghost_share":0,"stale_share":0.969,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Memphis, United States","Saint Petersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":150000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4349},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Kanban","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-11-03T09:53:16Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Job Description Summary\nThe Manager, ServiceNow Solutions is responsible for leading a team of ServiceNow Business Analysts and Developers that support both Run-the-Business (RTB) operations and the delivery of enhancements and strategic initiatives across the ServiceNow platform.Reporting to the Director, ServiceNow, this role provides people leadership, delivery oversight, resource management, and operational governance for a team aligned to the ServiceNow demand pipeline. The Manager, ServiceNow Solutions is accountable for ensuring the successful execution of platform enhancements, managing team capacity and priorities, fostering a high-performing culture, and maintaining strong partnerships with business stakeholders, architecture, engineering, and platform leadership teams.\nThis role serves as the primary leader for the Solutions organization, balancing day-to-day operational support with longer-term strategic delivery while driving accountability, transparency, and continuous improvement across the team.\nJob Description\nThis role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.\nRaymond James’ work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm.\nPlease note: This role is not eligible for Work Visa sponsorship, either currently or in the future.\nQualifications:\nRequired:\n7+ years of experience in technology delivery, business analysis, application development, or platform solutions\n3+ years of experience leading technical, analyst, or delivery-focused teams\nExperience managing operational support and project-based delivery within Agile environments\nStrong leadership, communication, stakeholder management, and organizational skills\nDemonstrated ability to balance multiple priorities and drive execution across complex initiatives\nExperience with resource planning, workload management, and delivery oversight\nPreferred:\nExperience with the ServiceNow platform and ServiceNow application delivery\nKnowledge of Agile, Scrum, Kanban, and Software Development Life Cycle (SDLC) methodologies\nExperience supporting enterprise platforms and large-scale technology initiatives\nServiceNow, Agile, Scrum, PMP, or related certifications\nExperience leading teams through organizational growth, transformation, or delivery model changes\nResponsibilities:\nPeople Leadership & Talent Development\nLead, coach, mentor, and develop a team of ServiceNow Business Analysts and Developers\nDemand, Capacity & Resource Management\nPartner with Demand Management and leadership to align incoming work with available team capacity\nStakeholder Management & Business Partnership\nServe as a primary point of contact for business stakeholders, process owners, and technology partners.\nSolution Delivery & Analysis Oversight\nGuide and oversee business analysis activities including requirements gathering, process evaluation, solution design, and user story development\nOperational Excellence & Continuous Improvement\nDrive consistent processes, standards, and ways of working across the Solutions team\nGovernance, Risk & Compliance\nEnsure compliance with established ServiceNow governance processes, architecture standards, and SDLC requirements. \nSuccess Measures\nThe Manager, ServiceNow Solutions will be successful by:\nBuilding and developing a high-performing team of Business Analysts and Developers\nDelivering strategic initiatives and operational commitments predictably and efficiently\nEnsuring effective alignment between business priorities, demand, and team capacity\nImproving stakeholder satisfaction through transparency, communication, and delivery excellence\nStrengthening operational discipline, governance, and delivery processes across the ServiceNow platform\nSupporting the organization's transition toward scalable, sustainable, and internally managed ServiceNow capabilities\nThis role is ideal for a leader who combines strong people management skills with operational and delivery expertise and can effectively balance strategic initiatives with the day-to-day needs of a growing ServiceNow organization.\n Education\nHigh School (HS) (Required)Work Experience\nGeneral Experience - 3 to 6 yearsCertifications\nTravel\nLess than 25% Workstyle\nHybridThe total compensation for this position includes base salary or wages, andmay include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.\nAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. \nWe expect our associates at all levels to:\nGrow professionally and inspire others to do the same\nWork with and through others to achieve desired outcomes\nMake prompt, pragmatic choices and act with the client in mind\nTake ownership and hold themselves and others accountable for delivering results that matter\nContribute to the continuous evolution of the firm\nAt Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.\n#LI-TC1","description_format":"text","description_chars":5994,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-10-13T23:50:07Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.547,"p_room":0.45,"age_days":39,"expected_fill_days":23,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/raymond-james-manager-servicenow-solutions","json_url":"https://alion.io/job/raymond-james-manager-servicenow-solutions.json","meta":{"generated_at":"2026-11-03T18:40:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768977},"rest":"https://alion.io/mcp/rest/get_company?id=1768977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fraymond-james-manager-servicenow-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fraymond-james-manager-servicenow-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fraymond-james-manager-servicenow-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/raymond-james-manager-servicenow-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fraymond-james-manager-servicenow-solutions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2484286}},{"tool":"search_jobs","arguments":{"company":"raymondjames.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2484286},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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