{"id":3634908,"url":"https://alion.io/job/raymond-james-manager-tech-infrastructure-messaging-collaboration-operations","title":"Manager, Tech Infrastructure (Messaging & Collaboration Operations)","company":{"id":1768977,"name":"Raymond James","domain":"raymondjames.com","url":"https://alion.io/company/raymondjames-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":31,"ghost_share":0,"stale_share":0.806,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Petersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-02T20:53:29Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T09:01:15Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Description Summary\nThe Manager, Technology Infrastructure is responsible for leading the Messaging & Collaboration Operations team and ensuring the stability, security, and performance of enterprise communication and collaboration platforms. This role oversees the delivery and support of Microsoft 365 services, Exchange, Proofpoint, and related technologies while driving operational excellence, automation, and continuous improvement. The position partners closely with Infrastructure, Information Security, Engineering, and business stakeholders to deliver reliable, scalable, and secure services that enhance the employee experience.Job Description\nThis role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.\nPlease note: This role is not eligible for Work Visa sponsorship, either currently or in the future.\nResponsibilities\nLead, develop, and mentor a team responsible for enterprise messaging and collaboration services.\nOversee the day-to-day operations, administration, and support of Microsoft Exchange, Microsoft 365, Teams, SharePoint Online, OneDrive, Planner, OneNote, and related technologies.\nEnsure platform stability, availability, performance, and security through proactive monitoring and operational management.\nDrive operational excellence by establishing and maintaining service delivery standards, processes, and best practices.\nAnalyze service metrics, ticket trends, SLA performance, and operational data to identify opportunities for improvement.\nUtilize ServiceNow reporting and analytics to measure service effectiveness and optimize team performance.\nChampion automation initiatives that improve efficiency, reduce manual effort, and enhance service quality.\nLead incident management, problem management, root cause analysis, and remediation efforts for critical issues.\nPartner with Infrastructure, Security, and Engineering teams to support platform upgrades, enhancements, and strategic initiatives.\nServe as an escalation point for high-priority incidents and ensure timely communication to stakeholders and leadership.\nDevelop and maintain operational procedures, knowledge articles, and support documentation.\nEstablish operational governance and continuous improvement practices that support a scalable and sustainable technology environment.\nManage vendor relationships and collaborate with third-party partners to support service delivery objectives.\nProvide regular reporting and presentations to leadership regarding operational performance, risks, and improvement opportunities.\nQualifications:\n7+ years of experience supporting enterprise messaging, collaboration, or infrastructure technologies.\n3+ years of experience leading technical operations, infrastructure, or support teams.\nStrong experience with Microsoft Exchange and Microsoft 365 administration.\nHands-on knowledge of Microsoft Teams, SharePoint Online, OneDrive, Planner, and OneNote.\nExperience managing or supporting Proofpoint email security solutions.\nExperience utilizing ServiceNow or comparable ITSM platforms to support service delivery and operational reporting.\nStrong understanding of IT service management principles, including incident, problem, and change management.\nExperience leveraging operational metrics, analytics, and reporting to drive service improvements.\nDemonstrated success implementing automation, workflow improvements, and operational efficiencies.\nStrong leadership, communication, stakeholder management, and problem-solving skills.\nAbility to balance strategic planning with day-to-day operational execution in a fast-paced environment.\nPreferred Qualifications:\nExperience supporting large-scale Microsoft 365 environments within an enterprise organization.\nPowerShell scripting and automation experience.\nITIL certification or familiarity with IT service management best practices.\nExperience supporting technology operations within a regulated industry, preferably financial services.\nExperience leading modernization, transformation, or cloud adoption initiatives related to messaging and collaboration technologies.\n Education\nHigh School (HS) - Completed (Required)Work Experience\nGeneral Experience - 6 to 10 years, Manager Experience - 3 to 6 yearsCertifications\nTravel\nLess than 25% Workstyle\nHybridThe total compensation for this position includes base salary or wages, andmay include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.\nAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. \nWe expect our associates at all levels to:\nGrow professionally and inspire others to do the same\nWork with and through others to achieve desired outcomes\nMake prompt, pragmatic choices and act with the client in mind\nTake ownership and hold themselves and others accountable for delivering results that matter\nContribute to the continuous evolution of the firm\nAt Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.\n#LI-TC1","description_format":"text","description_chars":5979,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-11-02T20:53:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 96 · green card filings: 23","filings_12m":96,"filings_prev_12m":106,"green_card_filings_12m":23,"median_offered_wage_usd":144601,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":28,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/raymond-james-manager-tech-infrastructure-messaging-collaboration-operations","json_url":"https://alion.io/job/raymond-james-manager-tech-infrastructure-messaging-collaboration-operations.json","meta":{"generated_at":"2026-11-10T12:56:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30111,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768977},"rest":"https://alion.io/mcp/rest/get_company?id=1768977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fraymond-james-manager-tech-infrastructure-messaging-collaboration-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fraymond-james-manager-tech-infrastructure-messaging-collaboration-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fraymond-james-manager-tech-infrastructure-messaging-collaboration-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/raymond-james-manager-tech-infrastructure-messaging-collaboration-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fraymond-james-manager-tech-infrastructure-messaging-collaboration-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3634908}},{"tool":"search_jobs","arguments":{"company":"raymondjames.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3634908},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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