{"id":4285125,"url":"https://alion.io/job/raymond-james-technology-infrastructure-analyst-communication-services","title":"Technology Infrastructure Analyst (Communication Services)","company":{"id":1768977,"name":"Raymond James","domain":"raymondjames.com","url":"https://alion.io/company/raymondjames-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":31,"ghost_share":0,"stale_share":0.806,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Memphis, United States","Saint Petersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-13T21:32:52Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T21:32:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description Summary\nThis role is responsible for supporting the firm’s enterprise communication technologies. This includes troubleshooting technical issues, fulfilling customer requests, implementing changes, performing testing, maintaining documentation, and supporting projects and technology initiatives. The Analyst works closely with internal teams and external vendors to resolve issues and help maintain reliable communication services across the firm.The role requires strong technical troubleshooting and problem solving skills, effective communication, customer focus, and the ability to independently manage work through resolution.\nJob Description\nThis role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.\nPlease note: This role is not eligible for Work Visa sponsorship, either currently or in the future.\nResponsibilities:\nProvides technical support for telephony, video and meeting collaboration, contact center, and specialized voice communication technologies. \nTroubleshoots software, hardware, connectivity, configuration, and customer issues and drives them through resolution or appropriate escalation. \nSupports the administration, configuration, provisioning, and ongoing maintenance of communication platforms and services. \nSupports communication hardware including phones, handsets, headsets, room systems, specialized voice devices, and related peripherals. \nMonitors and responds to incidents, service requests, alerts, and operational issues while maintaining accurate and timely documentation. \nWorks directly with users to understand technical issues, identify solutions, and provide clear guidance throughout the support process. \nPartners with engineers and other technology teams to troubleshoot complex issues, implement changes, and test solutions. \nCoordinates with vendors and service providers to investigate and resolve issues involving supported platforms. \nTests platform changes, software updates, configurations, hardware, and new solutions prior to broader implementation. \nCreates and maintains technical documentation, support procedures, knowledge articles, and troubleshooting guidance. \nParticipates in platform upgrades, migrations, deployments, and projects involving communication technologies. \nIdentifies opportunities to improve support processes, documentation, automation, and the overall customer experience. \nPerforms other duties and responsibilities as assigned. \nSkills/Previous Experience:\nPrevious experience providing technical support within an enterprise IT, telecommunications, unified communications, collaboration, or similar technology environment is preferred. \nExperience supporting enterprise telephony, video conferencing, meeting collaboration, contact center, or specialized voice communication technologies is highly preferred. \nExperience providing technical support and troubleshooting complex issues is preferred. \nHands on experience supporting communication hardware such as phones, handsets, headsets, room systems, specialized voice devices, and related peripherals is preferred. \nExperience with application administration, user provisioning, configuration, incident management, and technical troubleshooting is preferred. \nStrong customer service experience within a technical support environment is highly preferred. \nKnowledge, Skills, and Abilities:\nKnowledge of:\nEnterprise telephony and unified communications technologies. \nVideo conferencing and meeting collaboration technologies. \nContact center technologies and associated voice services. \nSpecialized voice communication systems used within financial services or similar environments. \nVoice over IP technologies, including SIP, call routing, endpoints, and related networking concepts. \nCommunication hardware, including IP phones, handsets, headsets, room systems, and related peripherals. \nIncident, request, change, and problem management practices within an enterprise technology environment. \nEnterprise IT service management practices and tools. \nBasic networking concepts relevant to voice and video technologies. \nTechnical documentation, knowledge management, and operational support practices. \nSkill In:\nTroubleshooting complex voice, video, contact center, hardware, and communication technology issues. \nProviding responsive and professional customer focused technical support. \nAnalyzing technical issues to identify potential causes and determine appropriate next steps. \nAdministering and supporting enterprise communication applications, services, users, and endpoints. \nManaging incidents and service requests from initial investigation through resolution or escalation. \nCommunicating technical information clearly to technical and non-technical audiences. \nCreating and maintaining technical documentation, procedures, and knowledge content. \nCoordinating troubleshooting efforts across customers, technical teams, engineers, and external vendors. \nSupporting multiple incidents, requests, and project assignments. \nAbility To:\nTake ownership of technical issues and drive them through investigation, resolution, or appropriate escalation. \nIdentify and analyze issues involving multiple systems, technologies, or dependencies. \nWork independently while recognizing when additional expertise or escalation is required. \nDeliver a high level of customer service while managing complex or time-sensitive technical issues. \nCommunicate clearly and professionally through verbal and written communication. \nTranslate technical concepts into clear, practical information for customers. \nEstablish productive working relationships with associates, engineers, and external vendors. \nAdapt to changing technologies, priorities, and business requirements. \nLearn new technologies and develop knowledge across multiple communication platforms and services. \nBalance day to day operational support with project work, documentation, and continuous improvement. \nWork effectively within a collaborative team environment. \nSupport scheduled after hours changes, maintenance, and on-call responsibilities when required. \n Education\nHigh School (HS) - Completed (Required)Work Experience\nGeneral Experience - 13 months to 3 yearsCertifications\nTravel\nLess than 25% Workstyle\nHybridThe total compensation for this position includes base salary or wages, andmay include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.\nAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. \nWe expect our associates at all levels to:\nGrow professionally and inspire others to do the same\nWork with and through others to achieve desired outcomes\nMake prompt, pragmatic choices and act with the client in mind\nTake ownership and hold themselves and others accountable for delivering results that matter\nContribute to the continuous evolution of the firm\nAt Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.\n#LI-TC1","description_format":"text","description_chars":7964,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-11-13T21:32:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 96 · green card filings: 23","filings_12m":96,"filings_prev_12m":106,"green_card_filings_12m":23,"median_offered_wage_usd":144601,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T23:08:56Z"},"pay":null,"html_url":"https://alion.io/job/raymond-james-technology-infrastructure-analyst-communication-services","json_url":"https://alion.io/job/raymond-james-technology-infrastructure-analyst-communication-services.json","meta":{"generated_at":"2026-11-13T23:08:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46099,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768977},"rest":"https://alion.io/mcp/rest/get_company?id=1768977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fraymond-james-technology-infrastructure-analyst-communication-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fraymond-james-technology-infrastructure-analyst-communication-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fraymond-james-technology-infrastructure-analyst-communication-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/raymond-james-technology-infrastructure-analyst-communication-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fraymond-james-technology-infrastructure-analyst-communication-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4285125}},{"tool":"search_jobs","arguments":{"company":"raymondjames.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4285125},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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