{"id":3183407,"url":"https://alion.io/job/razer-business-operations-specialist","title":"Business Operations Specialist","company":{"id":3457,"name":"Razer","domain":"razer.com","url":"https://alion.io/company/razer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":41,"ghost_share":0,"stale_share":0.732,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2645},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T16:56:46Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.\nJob Responsibilities :\nThe Business Operations Specialist is responsible for managing the day-to-day operational activities of assigned customer accounts, ensuring accurate order processing, timely fulfillment, inventory coordination, and compliance with customer requirements.\nThis position works closely with Sales, Supply Planning, Logistics, overseas headquarters, third-party logistics (3PL) providers, carriers, and customers to support successful order execution and delivery. The role requires strong organizational skills, attention to detail, problem-solving abilities, and the effective use of technology, AI, and automation to improve operational efficiency.\nEssential Duties and Responsibilities\nCustomer Account & Order Management\nManage daily operational activities for assigned customer accounts, including order receipt, processing, validation, fulfillment, and delivery follow-up.\nReview incoming customer orders for accuracy, completeness, pricing, quantities, delivery requirements, and compliance with established procedures.\nValidate customer orders against approved supply allocations and escalate shortages or allocation discrepancies to Supply Planning.\nCommunicate allocation outcomes and fulfillment updates to Sales and coordinate necessary order adjustments.\nProcess order changes, cancellations, backorders, and other customer requests in accordance with established procedures.\nMaintain accurate order records and transaction data in SAP and applicable customer systems.\nLogistics, Fulfillment & Inventory Coordination\nCoordinate order releases, routing requests, shipping instructions, delivery appointments, and transportation requirements with 3PL providers, warehouses, and carriers.\nMonitor shipment execution, tracking, and delivery performance to ensure customer commitments are met.\nPrepare and validate advance shipping notices (ASNs), EDI transactions, shipping documentation, and customer portal updates.\nMonitor inventory availability and reconcile discrepancies between SAP, warehouse systems, and customer orders.\nCoordinate inventory transfers, Material Transfer Requests, returns, and related operational transactions as assigned.\nWork with overseas headquarters and internal departments to resolve fulfillment, inventory, and shipping issues.\nEscalate significant supply, inventory, logistics, or delivery concerns to appropriate stakeholders.\nCustomer Compliance & Chargeback Management\nMaintain knowledge of assigned customers’ routing guides, shipping requirements, delivery windows, and compliance standards.\nEnsure orders and shipments comply with customer-specific operational requirements.\nInvestigate customer shortages, deductions, chargebacks, routing violations, and delivery discrepancies.\nCoordinate supporting documentation and dispute submissions with Finance, Logistics, 3PL providers, carriers, and customers.\nIdentify recurring compliance issues and recommend corrective actions to reduce financial exposure.\nReporting, Reconciliation & Operational Controls\nMaintain accurate operational records, customer order information, inventory transactions, and fulfillment documentation.\nPrepare routine account-level reports covering open orders, shipments, inventory discrepancies, delivery performance, and operational exceptions.\nSupport month-end closing activities, inventory reconciliations, returns processing, and other assigned operational requirements.\nInvestigate transaction discrepancies and coordinate timely corrections.\nFollow established internal controls, standard operating procedures, and documentation requirements.\nAI, Automation & Continuous Improvement\nActively use approved AI and automation tools to improve daily productivity, accuracy, reporting, and operational execution.\nIdentify opportunities to reduce manual work, streamline order processing, improve exception management, and strengthen customer compliance.\nDevelop and implement practical workflow improvements within assigned responsibilities.\nParticipate in AI and automation initiatives, including testing, validation, documentation, and adoption of new processes.\nMaintain and update standard operating procedures and share improvements with team members.\nContinuously develop technical skills and adapt to evolving systems, tools, and operational requirements.\nCross-Functional Collaboration & Problem Resolution\nCollaborate with Sales, Supply Planning, Logistics, Finance, IT, overseas headquarters, 3PL providers, carriers, and customers to support daily operations.\nProactively identify operational risks, communicate issues, and coordinate timely resolutions.\nParticipate in operational meetings and provide updates on assigned customer accounts.\nEscalate complex issues requiring additional authority or cross-functional decision-making.\nSupport special projects and other business initiatives as assigned.\nPre-Requisites :\nQualifications\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n2+ years of experience in Business Operations, Order Management, Customer Operations, Supply Chain, Logistics, or a related field preferred.\nExperience managing customer orders, fulfillment processes, inventory transactions, and logistics coordination.\nFamiliarity with major retail, distribution, or eCommerce customer requirements preferred.\nUnderstanding of customer routing guides, ASNs, EDI transactions, chargebacks, and shipping compliance.\nStrong organizational, analytical, problem-solving, and communication skills.\nAbility to manage multiple priorities, meet deadlines, and resolve day-to-day operational issues.\nProficiency in Microsoft Excel and experience with ERP systems, preferably SAP.\nWillingness and ability to independently learn and apply AI, automation, and emerging technologies.\nOther duties as assigned.\nEducation & Experience\nAssociate degree in Business, Supply Chain, Logistics, or a related discipline preferred. Equivalent relevant professional experience may be considered.\nComputer & Technology Skills\nProficiency in SAP or comparable ERP systems, Microsoft Excel, Outlook, Teams, SharePoint, and customer portals. Familiarity with EDI systems, Power BI, Power Automate, Claude, and other approved enterprise AI tools is desirable.\nTravel Requirements\nUp to 2%, as required.\nSalary Ranges:\n$29.30 - $54.50 (per annum)Disclaimer: Exact compensation may vary based on skills, experience, and location.\nRazer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.\nAre you game?","description_format":"text","description_chars":7780,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Laptops","Headphones & Audio","Computer Peripherals"],"lifecycle":[{"event":"open","at":"2026-10-23T22:24:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":177500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":42,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/razer-business-operations-specialist","json_url":"https://alion.io/job/razer-business-operations-specialist.json","meta":{"generated_at":"2026-10-29T21:15:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3457},"rest":"https://alion.io/mcp/rest/get_company?id=3457"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frazer-business-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frazer-business-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frazer-business-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/razer-business-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frazer-business-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3183407}},{"tool":"search_jobs","arguments":{"company":"razer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3183407},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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