{"id":142259,"url":"https://alion.io/job/razer-technical-support-engineer","title":"Technical Support Engineer","company":{"id":3457,"name":"Razer","domain":"razer.com","url":"https://alion.io/company/razer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":37,"ghost_share":0,"stale_share":0.946,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chengdu, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon ECS","optional":false},{"name":"ASP.NET Core","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Entity Framework Core","optional":false},{"name":"JavaScript","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-08-28T03:30:49Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-15T05:44:58Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.\nJob Responsibilities/ 工作职责 :\nTechnical Support Engineer responsible for monitoring production systems, performing technical investigations, resolving complex issues, and supporting partner integration activities. The role leverages analytical problem-solving skills, technical expertise, and AI-assisted tools to deliver effective technical support, maintain service reliability, and improve operational efficiency.Job Description\nKey Responsibilities:\nMonitor and handle alerts on Slack, AWS dashboards, and monitoring tools to ensure system health and performance.\nProvide technical support and troubleshoot application, API, and integration-related issues for internal teams and external partners.\nSupport partner integration activities by providing technical troubleshooting and issue investigation for application, API, and integration-related matters.\nPerform daily technical support activities, including issue investigation, log analysis, system validation, and service monitoring.\nUtilize analytical and problem-solving skills to diagnose and resolve technical issues.\nPerform log analysis, database verification, and API validation to assist in troubleshooting and issue resolution.\nContribute to the expansion and updating of the technical support knowledge base, troubleshooting guides, and operational documentation.\nAddress and resolve application issues in a timely manner based on severity and priority.\nManage service disruptions and communicate effectively with internal teams and external partners.\nEscalate unresolved issues to the relevant teams and provide necessary investigation findings to facilitate resolution.\nProvide support to external partners as needed.\nAI & Automation Responsibilities:\nUtilize AI-powered tools and technologies to support troubleshooting, technical research, and operational productivity.\nLeverage AI solutions to assist in log analysis, documentation generation, knowledge discovery, and issue investigation activities.\nContribute ideas and initiatives to improve technical support processes through AI and automation.\nQualifications:\nBachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.\nAt least 2+ years of experience in Technical Support, Application Support, Software Support, or a related role.\nGood communication and interpersonal skills, proficient in both written and spoken English and Mandarin. This ensures effective support for our global network of partners, many of whom use English, while also catering to our valued partners in China who prefer to communicate in their local language.\nFamiliarity with software development technologies and concepts, including .NET Framework, .NET Core (ASP.NET Core MVC), Entity Framework Core/LINQ, JavaScript, and CSS.\nExcellent analytical and problem-solving abilities.\nFamiliarity with API technologies, including Web API and RESTful services.\nBasic understanding of AWS services, including CloudWatch, Lambda, SQS, RDS, ElastiCache, SES, and ECS. Familiarity with microservices and containerized environments is an added advantage.\nFamiliarity with database structures and SQL queries, including Microsoft SQL Server and MySQL, to support troubleshooting and issue investigation.\nAbility to provide technical support primarily to internal teams, with flexibility to assist external partners when required.\nExperience using log analysis, monitoring, and troubleshooting tools to investigate technical issues.\nExperience working with AI-assisted productivity tools, copilots, chatbots, or intelligent support platforms will be an added advantage.\nPre-Requisites/ 任职要求 :\nRazer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. 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