{"id":2518019,"url":"https://alion.io/job/razor-labs-customer-success-manager-2","title":"Customer Success Manager","company":{"id":63445,"name":"Razor Labs","domain":"razor-labs.com","url":"https://alion.io/company/razor-labs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer 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critical “last mile”: ensuring that every system insight is understood, acted upon, and converted into measurable business value.\nYou will work closely with mining clients across Kazakhstan, acting as a trusted advisor to senior stakeholders, bridging between advanced AI-driven analytics and real-world operational constraints- from deployment through continuous value realization.\nThis is a highly customer-facing, technical role focused on client ownership, stakeholder management, and ongoing value delivery, with implementation as a supporting component.\nResponsibilities\nOwn and develop strong, long-term relationships with client stakeholders, including senior operational, maintenance, and management teams\nAct as the primary point of contact and trusted advisor, ensuring alignment on goals, expectations, and system impact\nLead regular customer engagements, including status updates, value reviews, and executive-level discussions\nOwn the end-to-end customer lifecycle post-deployment, ensuring continuous value delivery and long-term success\nTranslate DataMind AI insights into clear, actionable recommendations and ensure full closure (detection → action → validation)\nDrive continuous value measurement, including ROI tracking, avoided failures, cost savings, and operational improvements\nMaintain structured value documentation and proactively communicate measurable impact to stakeholders\nIdentify operational constraints, adoption gaps, and client-side limitations, and drive solutions accordingly\nCoordinate with internal teams (R&D, Data, Integration) to ensure effective delivery and resolution of client needs\nSupport implementation, onboarding, and system adoption processes across mobile fleet environments\nRequirements\nRequirements\nStrong experience in technical customer-facing roles (Customer Success / Technical Account Manager)\nProven experience managing senior stakeholders and complex client relationships\nStrong background in mining and mobile fleet operations\nDeep understanding of mobile fleet operations and maintenance workflows\nExperience with condition monitoring, predictive maintenance, or reliability engineering\nAbility to translate complex technical insights into clear business and operational value\nProven experience managing client engagements in complex, industrial environments\nExcellent communication skills and ability to lead cross-functional collaboration","description_format":"text","description_chars":2711,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Predictive Analytics","Mining Tech","Industrial 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