{"id":2352715,"url":"https://alion.io/job/razorpay-technical-account-manager-3","title":"Technical Account Manager","company":{"id":4071,"name":"Razorpay","domain":"razorpay.com","url":"https://alion.io/company/razorpay","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Incident Management","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-08-24T10:23:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T05:09:08Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.\nRazorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.\nFrom building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech\nAcross India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.\nToday, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.\nOur scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.\nWe are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.\nBut what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.\nTechnical Account Manager - Global / US accounts\nRazorpay | Super Enterprise Account Success\nRole Summary\nThe Technical Account Manager owns the technical relationship with Razorpay's most strategic global customers. You are accountable for both reactive excellence-owning high-priority incidents and escalations through to resolution-and proactive account health-identifying risks before they become incidents, driving remediation plans, and serving as the customer's trusted technical advisor.\nThis is not an escalation coordinator or ticket manager role. This is the technical owner of enterprise customer outcomes.\nWhat You Will Own\nReactive Ownership\nOwn incidents end-to-end - coordinate Engineering, SRA, Product, Risk, Operations; establish ownership, timelines, next steps, and customer communication; drive through resolution, RCA, and preventive actions\nMeet contractual SLAs and internal commitments without exception - escalate early based on business impact, not SLA proximity\nCommunicate complex technical incidents to customer engineering teams and C-level stakeholders during live outages with clarity and composure\nEnsure no critical issue is lost between teams - you are the single point of technical accountability\nProactive Account Health\nBuild and maintain a technical account plan for every assigned customer - understand their payment architecture, integrations, transaction flows, critical business journeys, and technical dependencies\nMonitor account health continuously - analyze ticket trends, API error patterns, recurring issues, integration failures, reliability signals, and operational anomalies to identify risks before they escalate\nDrive technical health reviews - present findings, remediation plans, owners, and deadlines; partner with CSM/Account teams to incorporate technical health into QBRs and account strategy\nPrepare customers for launches, peak traffic events, migrations, and major releases - conduct readiness assessments and proactive capacity planning\nReduce repeat incidents over time - your success is measured by fewer avoidable escalations, not higher ticket volume\nTechnical Depth\nTroubleshoot API integrations - webhook delivery failures, authentication issues, payment lifecycle anomalies, duplicate-event handling, idempotency violations, latency spikes, refund/settlement discrepancies, and dispute workflows\nInterpret logs, trace transaction states - diagnose integration architecture issues, and guide customers through production vs. test environment differences\nTranslate technical root causes into executive-level business impact and remediation plans\nWhat You Bring\nExperience\n3-5+ years in Enterprise Technical Account Management, Technical Customer Success, Enterprise Support, Solutions Architecture, Customer Engineering, or similar customer-facing technical roles\nEnterprise/global customer experience required - fintech/payments experience strongly preferred but not mandatory if you bring excellent API/SaaS experience\nTrack record of managing P1/P2 incidents at scale and driving cross-functional escalations in high-pressure environments\nStrong API/integration understanding - REST APIs, webhooks, asynchronous event processing, error handling, integration patterns, and production reliability concepts\nCapabilities\nExecutive communication - written and verbal English at a level suitable for C-level stakeholders during live incidents\nStrong RCA and structured problem-solving capabilities\nCross-functional influence without authority - comfortable challenging Engineering, Product, or SRE constructively when customer outcomes are at risk\nAbility to operate effectively across US and India time zones - comfort with ambiguity and competing priorities\nBachelor's degree in Engineering, Computer Science, Information Technology, or equivalent practical experience\nWhat Great Looks Like\nExtreme ownership\nCustomer obsession without being customer-controlled\nBias for action\nCalm under pressure\nData-driven decision making\nAbility to simplify complexity\nStrong judgement-knows when to escalate and when to solve\nExecutive presence\nTechnical curiosity\nStructured problem-solving\nAbility to identify risks before they become escalations\nStrong follow-through\nChallenges respectfully; influences without friction\nSuccess Measures\nAll Incident response and resolution SLA adherence\nEscalation ageing and time-to-close performance\nRepeat incident reduction and RCA completion quality\nCustomer technical health score improvement\nProactive risk identification rate (issues flagged before customer-impacting)\nPreventive action closure within committed timelines\nNPS satisfaction (NPS) on incident management and technical guidance\nQBR/account-health readiness and stakeholder alignment\nReduction in recurring technical issues over time\nRazorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.\nFollow us on LinkedIn & Twitter","description_format":"text","description_chars":8172,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-12T14:10:57Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.48,"p_room":0.35,"age_days":49,"expected_fill_days":19,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/razorpay-technical-account-manager-3","json_url":"https://alion.io/job/razorpay-technical-account-manager-3.json","meta":{"generated_at":"2026-10-13T05:59:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9307,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4071},"rest":"https://alion.io/mcp/rest/get_company?id=4071"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frazorpay-technical-account-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frazorpay-technical-account-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frazorpay-technical-account-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/razorpay-technical-account-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frazorpay-technical-account-manager-3"}]}