{"id":3306269,"url":"https://alion.io/job/rb-global-arbitration-coordinator","title":"Arbitration Coordinator","company":{"id":2965322,"name":"RB Global","domain":"rbglobal.com","url":"https://alion.io/company/rbglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":47,"ghost_share":0,"stale_share":0.915,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yatala, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":145},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T03:44:45Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-07T05:40:13Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"This role supports the administrative execution of customer complaints and supports a smooth customer journey for IAA Buyers. As a Senior Customer Care Specialist, you will step in and make decisions when your manager is not available.\nThey may also be required to work with internal legal counsel, and external regulatory bodies to ensure resolution of customer complaints. As such, the Arbitration Coordinator is expected to coordinate both with internal and external resources.\n Oversee the queries/complaints raised by Buyers relating to IAA Auctioned stock\nSupport the business and the buyers with timely and fair resolution of complex buyer queries/complaints relating to assets sold\nIn conjunction with the senior leadership team develop consistent application of compensation for fairness for all buyers \nContinuous improvement to existing arbitration process and maintain appropriate records\nResolve escalated and challenging buyer questions, complaints, and requests\nTo create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels\nActing as a role model for all team members by always employing superior customer service\nEnsures team is knowledgeable and skilled with RB Global computer systems, customer registration and payment requirements\nSupporting collection of Accounts Receivables in a timely manner and banking duties particularly in relation to refunds/credits\nAct as a liaison with all levels of the organization to ensure accurate reporting of information\nBuild and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems\nFollowing up on all customer inquiries\nEscalate problems or issues to senior management\nPerform other duties as assigned\n Relevant Trade Qualified within Light or Heavy Mechanical Field \nCertificate III in Automotive Sales \nCertificate III or IV in Business \nExcellent written and verbal communication skills\nHigh level computer skills, including the ability to master new systems and enter data quickly and accurately\nExperience in parts sales, motor vehicle servicing/repairs, customer complaint management would be highly valued\nAbility to work in high pressure situations Ability to think on your feet\nExperience managing 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