# Collections Account Manager

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. Responsible for the early-stage collections on majority commercial and some consumer accounts. Prioritizes collections of accounts within team. Identifies process gaps and recommends solutions for improvements. Problem solves a solution for early defaults and collapses and presents to management. Responsible for reducing the collapse rate. Track and report (excel and qualitative feedback) on work queue results. Controls the negotiation with customers on payment timelines, partial payments, default fees, etc. Responsible for operational issues. Performs other duties as assigned. 1 years of collections experience in auto loans, commercial collections, and financial institutions portfolios. Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement. Strong communication skills - listening to customers and understanding their situation Excellent phone etiquette Strong written communication through email Excellent questioning

- **Id**: 4021405
- **Url**: <https://alion.io/job/rb-global-collections-account-manager>
- **Role**: Marketing
- **Role family**: Marketing
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Burnaby, Canada
- **Countries**: CA
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T14:26:00Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-11T08:21:33Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 1220
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Auctions, Marketplaces

## Company

- **Id**: 2965322
- **Name**: RB Global
- **Domain**: rbglobal.com
- **Url**: <https://alion.io/company/rbglobal>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: B
- **Score**: 78
- **Open postings**: 48
- **Ghost share**: 0
- **Stale share**: 0.875
- **Repost share**: 0
- **Time to fill p50 days**: 33
- **Computed at**: 2026-11-11T05:49:22Z

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-10T15:12:19Z

## Liveness

- **Score**: 60
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.602
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 33
- **Reasons**: conf:2, stale_co, win:early, comp:junior,brand
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.