{"id":2817830,"url":"https://alion.io/job/rb-global-customer-service-manager","title":"Customer Service Manager","company":{"id":2965322,"name":"RB Global","domain":"rbglobal.com","url":"https://alion.io/company/rbglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":46,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North East, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T17:03:34Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-22T09:24:02Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensures all auction administrative objectives are achieved.\n To maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels.\nTo create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels\nActing as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same.\nHire, coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints).\nEnsures team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements.\nResponsible for processing of DMV transfer documents, CE certificates (Europe); Collection of appropriate Sales Tax or Exemption Certificates required by law; Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties and; Manage and coordinate the ordering of auction supplies.\nAct as a liaison with all levels of the organization to ensure accurate reporting of information.\nBuild and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems.\nMaintenance and setup of relevant systems used to maintain auction information\nFollowing up on all customer inquiries\nEscalate problems or issues to senior management\nPerform other duties as assigned.\n 2 Year previous Customer service experience in a related field\nMinimum 1 year experience in a Supervisory role\nStrong computer skills including the ability to learn new systems and to enter data quickly and accurately\nDMV document processing experience an asset\nSales Tax collection, exemption and remittance experience\nDemonstrated leadership and the ability to take initiative\nStrong Problem solving, organizational and time management skills\nAble to set priorities and work independently with minimal supervision\nPositive attitude\nGood communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skills\nTeam player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with others\nAdaptable and willing to adjust to new ideas or change\nHigh level of integrity and ethics\nAbility to work in high pressure situations Ability to think on your feet\nStrong attention to detail\nA thorough understanding of Equipment specifics for data entry\nFamiliar with understanding contract specifics for data entry and maintaining information\nKnowledgeable about local Department of Motor Vehicle (DMV) rules and regulations as they relate to the sale of Motor Vehicles","description_format":"text","description_chars":3294,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-18T14:53:12Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.538,"p_room":0.75,"age_days":19,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/rb-global-customer-service-manager","json_url":"https://alion.io/job/rb-global-customer-service-manager.json","meta":{"generated_at":"2026-10-22T09:56:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2965322},"rest":"https://alion.io/mcp/rest/get_company?id=2965322"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frb-global-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frb-global-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frb-global-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rb-global-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frb-global-customer-service-manager"}]}