{"id":2809071,"url":"https://alion.io/job/rb-global-it-support-center-analyst","title":"IT Support Center Analyst","company":{"id":2965322,"name":"RB Global","domain":"rbglobal.com","url":"https://alion.io/company/rbglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":44,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Breda, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":79000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T12:10:54Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-21T08:40:56Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"The Global IT Operations group work as a dynamic team in a fast-paced environment to provide essential support services for the Ritchie Bros. organization. The Global IT Operations group is responsible for ensuring work place productivity and enterprise collaboration for the company worldwide. Support is provided over the phone, through email, through our self-service portal or directly in person. IT Operations staff also travel to Ritchie Bros. sites around the world to provide regular preventative maintenance visits, IT support for new site builds or renovation activities involving IT infrastructure.\nThe IT Support Center Analyst will be based in the European Head office in Breda, The Netherlands and will provide 1st and 2nd level end-user support by phone, email and in person, and will be responsible for onsite maintenance services, support during sales, day to day operational tasks and service delivery. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to ensure the effective and efficient running of IT systems at the auction sites.\nNote: This role involves rotational shifts and occasional overtime work. Additionally, this role involves lifting and transporting of moderately heavy objects, such as computers and peripherals and sitting for extended periods of time. Travel to auction sites may be required.\n\n Effectively respond to requests for technical assistance in-person, via phone, and/or electronically and advise users on the appropriate action to be taken\nDiligently log, track and monitor detailed information, about all IT Operations interactions and requests using our ITSM tool\nWork with the 2nd and 3rd level IT staff to solve issues related to Ritchie Bros. application systems, infrastructure and associated software products\nCommunicate effectively and professionally with all levels of the company and ensure that their expectations have been managed\nPrioritize work queues and monitor urgent incidents to ensure timely resolution\nDiagnose and resolve technical hardware and software issues or redirect issues to appropriate resources if required\nDocument issue resolutions\nPro-actively research questions using available information resources\nAdvise users on appropriate actions to take\nAdhere to and follow standard IT Operations procedures\nIdentify and escalate situations that require urgent attention according to the Operations standard operating procedures for incident management\nConfigure and test outgoing workstations, new system configurations, applications, etc. \nInvestigate and use a knowledgebase to find the correct solution\nContribute to knowledge articles about the resolution of incidents\nPerforms regular preventative maintenance on all site IT equipment\n IT-related education or industry certification\nITIL certification or industry knowledge preferred\nA minimum of three (5) years’ experience, preferably in a similar IT Support/Operations position\nFunctional knowledge of Windows and Mac computer support\nA proven commitment to provide excellent customer service\nExcellent phone etiquette\nStrong problem-solving skills and the ability to think practically\nAbility to effectively prioritize and execute tasks in a high-pressure environment \nAbility to effectively communicate IT-related issues to non-IT customers in English\nExcellent English writing, speaking, listening, and interpersonal communication skills\nA highly organized, detail-oriented and diligent individual who is able to multi-task effectively in a fast-paced environment\nExperience working effectively in a team-oriented, collaborative environment \nHighly self-motivated and self-directed individual \nRotational on-call work.","description_format":"text","description_chars":3798,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-18T08:37:35Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.456,"p_room":0.55,"age_days":34,"expected_fill_days":25,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/rb-global-it-support-center-analyst","json_url":"https://alion.io/job/rb-global-it-support-center-analyst.json","meta":{"generated_at":"2026-10-21T10:11:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2965322},"rest":"https://alion.io/mcp/rest/get_company?id=2965322"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frb-global-it-support-center-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frb-global-it-support-center-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frb-global-it-support-center-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rb-global-it-support-center-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frb-global-it-support-center-analyst"}]}