{"id":4213339,"url":"https://alion.io/job/rb-global-lead-customer-service-representative","title":"Lead Customer Service Representative","company":{"id":2965322,"name":"RB Global","domain":"rbglobal.com","url":"https://alion.io/company/rbglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":49,"ghost_share":0,"stale_share":0.898,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T16:30:34Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T01:51:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are offering a $1500 sign on bonus for this role.\nPlease note: If you are a temporary worker or an internal employee working for RB Global you do not qualify for this bonus.\nThe Lead Customer Service Representative (L-CSR) has an expert level of knowledge of RB Global operations and high level of customer service skills. Able to operate with minimal supervision and acts as a team lead for office staff in absence of any other branch management present. Meets requirements of L-CSR and assists with new hire employee training; also plays an active role in assisting Office Supervisor with individual projects and problem resolution\n 1. Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact.\n2. Generate standard reports and design new reports as requested.\n3. Resolve escalated and challenging customer questions, complaints, and requests.\n4. Perform inventory control measures.\n5. Provide a variety of customer support services through the mail, telephone, and direct personal\ncontact.\n6. Process orders and assignments.\n7. Enter data into computer systems.\n8. Conduct research; find resolution on more complex and multi-faceted issues; reference pricing\nand delivery information.\n9. May orient, train, mentor, assign, and check work of CSR I & II employees; designated lead in\nabsence of Office and/or Branch Supervisors.\n10. Process all necessary paperwork in preparation for auction day, securing necessary approvals.\n11. Apply knowledge of the organization, product services, and policies to provide a variety of\ncustomer support through mail, telephone, and direct personal contact.\n12. Other duties as assigned per business needs.\n 2-3 years related experience\nExtremely detail-oriented, organized, methodical, quality-conscious, and customer-centric, with areputation for superb follow-through.\nAbility to learn quickly and work in a fast-paced environment.\nExcellent oral and written communication skills.\nExcellent customer service and collaboration skills.\nAbility to work within project timelines, establish priorities, and meet milestones and deliverables.\nDemonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment.\nAbility to analyze statistical and performance data, develop management summary reports, andproactively develop action plans.\nStrong time management skills.\nExperience with processing automobile titles.\nExperience in analysis of performance/operational data.\nAbility to work independently or as part of a cohesive team.\nTypical Field Office Environment","description_format":"text","description_chars":2658,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-11-13T01:51:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T03:32:07Z"},"pay":null,"html_url":"https://alion.io/job/rb-global-lead-customer-service-representative","json_url":"https://alion.io/job/rb-global-lead-customer-service-representative.json","meta":{"generated_at":"2026-11-13T03:32:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2965322},"rest":"https://alion.io/mcp/rest/get_company?id=2965322"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frb-global-lead-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frb-global-lead-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frb-global-lead-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rb-global-lead-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frb-global-lead-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4213339}},{"tool":"search_jobs","arguments":{"company":"rbglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4213339},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}