Agile Flex Operator

Job Description

What is the opportunity?

Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

What will you do?

The Agile Flex Operator is part of a dynamic team that will be trained to support numerous functions throughout Payment and Trade Operations (PTO), including:

• Trade

• Wire Payments

• Wire Investigations

• Day 2 DCP (Digital Check Processing) Investigations

• Settlement: Monitoring of Inbound and Outbound payment files between Financial Institutions to ensure proper financial Settlement and reporting with Payments Canada

• System Monitoring: To ensure timely processing of Payments Files

What do you need to succeed?

Must-have

• High School Education

• Be Flexible and Adaptable

• Attention to Detail (Accuracy)

• Time Management (Efficiency)

• Willingness to Learn

Nice to have

• Post-Secondary Education

• Knowledge of RBC Products and Services

• Experience in Data Entry and Correction

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.