{"id":1242063,"url":"https://alion.io/job/rbc-associate-director-surveillance-technical-support-lead","title":"Associate Director - Surveillance Technical Support Lead","company":{"id":1757835,"name":"Royal Bank of Canada","domain":"rbc.com","url":"https://alion.io/company/rbc-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":78,"ghost_share":0.013,"stale_share":0,"repost_share":0.077,"time_to_fill_p50_days":13,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AppDynamics","optional":false},{"name":"Bash","optional":false},{"name":"Confluence","optional":false},{"name":"Docker","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"MS SQL","optional":false},{"name":"Nagios","optional":false},{"name":"Perl","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-02T02:40:19Z","board_verified":false,"closed_at":"2026-10-02T02:40:19Z","days_open":43,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":43},"description":"Job Description\nWhat is the opportunity?\nThis is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank. Working to support a growing Capital Markets organization this candidate will join an existing hands on RTB (Run The Bank) production support team. This role is within the CBDT (Client Banking and Digital Technology) Production Services that also covers surveillance platforms.\nThe overall aim of the team is to support communication surveillance technology operations, associated upstream/downstream applications and processes. Mission statement: Deliver Best-in-class service by providing the maximum level of system stability through efficiency, automation, capacity management and mitigation of risk.\nWhat will you do?\nMaintain advanced technical and business knowledge of communication/surveillance systems to ensure ongoing support for the production Surveillance Platform and its dependent applications. \nDrive the continuous evolution of the platform by automating manual processes and actions. \nDevelop a thorough understanding of key surveillance objectives and translate them into effective technical solutions that align with business needs.\nCollaborate closely with the CTB (Change The Bank) team and external vendors to execute agile-based development initiatives. \nChampion the Service Transition phase of ITIL by implementing and promoting the Production Readiness and License to Operate model across the organization. \nIdentify and communicate critical enhancements while proactively surfacing risks and business issues through JIRA.\nSeek out improvement opportunities and actively drive project momentum and benefits realization. \nLeverage strong communication and presentation abilities to create business stakeholder content using Confluence, PowerPoint, and Excel (including VBA and pivot table expertise). \nManage disaster recovery planning and execution while maintaining current internal configuration management and risk systems.\nOversee applications throughout their complete lifecycle-from initial concept through design, implementation, and eventual retirement-across multiple platforms and tools.\nTake end-to-end ownership of assigned projects, proactively identifying and resolving roadblocks, coordinating cross-functional resources, and ensuring timely delivery of high-quality outcomes that meet business objectives.\nWhat do you need to succeed? \nMust Have:\nDemonstrated expertise in ITIL Incident Management, Problem Management, and Change Management principles. \nProficiency with RHEL, Unix, Linux, and Windows environments, including scripting capabilities in Perl, Bash, Python, PowerShell, and batch scripting. \nExperience containerizing and orchestrating applications using Docker and Kubernetes.\nStrong background with relational databases such as MS SQL and Sybase, with the ability to write and optimize database queries independently. \nProven track record establishing proactive application monitoring across multiple environments using industry tools including ITRS Geneos, Nagios, AppDynamics, Dynatrace, Splunk, ELK, and Grafana or equivalent solutions.\nStrong analytical and critical thinking skills with the ability to effectively multitask and prioritize competing demands in fast-paced environments.\nDemonstrate strong stakeholder management skills and a clear understanding of business requirements and objectives.\n\nNice to have:\nExperience with surveillance management applications such as Smarsh Enterprise Conduct, Csurv, and Theatalake. \nMinimum three years of professional experience in Financial Technology or Capital Markets technology environments. Proficiency with BMC Control-M for batch scheduling, with experience in Autosys, Tidal, or equivalent platforms also acceptable.\nDeep knowledge of Capital Markets operations, including comprehensive understanding of sales tooling and CRM platforms. \nDisciplined and methodical approach to documenting all processes, issues, and user stories in Confluence and Jira to ensure clarity and traceability across teams\nWhat’s in it for you?\nWe thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.\nA comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable\nLeaders who support your development through coaching and managing opportunities\nAbility to make a difference and lasting impact\nWork in a dynamic, collaborative, progressive, and high-performing team\nA world-class training program in financial services\nFlexible work/life balance options\nOpportunities to do challenging work\n Job Skills\nAgile Methodology, Agile Methodology, AppDynamics, Application Maintenance, Application Monitoring, Atlassian Confluence, Atlassian JIRA, Banking, Capital Markets, Change Management, Collaboration, Communication, Cross-Team Collaboration, Customer Service, Decision Making, Documentations, Enterprise Application Delivery, Financial Services, Financial Technology, Identifying Risks, Incident Management, Information Technology (IT), Information Technology (IT) Infrastructure, Information Technology (IT) Services, Information Technology Infrastructure Library (ITIL) {+ 39 more}Additional Job Details\nAddress:\nPERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYACity:\nPutrajayaCountry:\nMalaysiaWork hours/week:\n40Employment Type:\nFull timePlatform:\nCAPITAL MARKETSJob Type:\nRegularPay Type:\nSalariedPosted Date:\n2026-01-20Application Deadline:\n2026-10-31Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above\nOur Employment Opportunities\nAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.\nJoin our Talent Community\nStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.\nExpand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.\nRBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.","description_format":"text","description_chars":7213,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-09-25T16:55:57Z"},{"event":"close","at":"2026-10-02T02:40:19Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/rbc-associate-director-surveillance-technical-support-lead","json_url":"https://alion.io/job/rbc-associate-director-surveillance-technical-support-lead.json","meta":{"generated_at":"2026-10-20T21:15:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24768,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757835},"rest":"https://alion.io/mcp/rest/get_company?id=1757835"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frbc-associate-director-surveillance-technical-support-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frbc-associate-director-surveillance-technical-support-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frbc-associate-director-surveillance-technical-support-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rbc-associate-director-surveillance-technical-support-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frbc-associate-director-surveillance-technical-support-lead"}]}