{"id":3237742,"url":"https://alion.io/job/rbfcu-assistant-branch-manager-western-oklahoma","title":"Assistant Branch Manager - Western (Oklahoma)","company":{"id":2077726,"name":"RBFCU","domain":"rbfcu.org","url":"https://alion.io/company/rbfcu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4938},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T07:18:04Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description and Requirements\nThe Assistant Branch Manager (ABM) is responsible for all daily operations of the branch to include overall efficiency, fraud mitigation, staff placement, goal attainment, creating motivation for product empowerment while ensuring compliance with all applicable regulatory laws and internal policies and procedures. In addition, the ABM acts as a role model providing consistent guidance and information to employees and members thus enhancing the staff and member experience and assumes the AVP/BM duties in the absence of the Branch Manager.\nBilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.\nThe Western branch is located at:10201 South Western Avenue, Oklahoma City, OK 73139\nEssential Functions and Responsibilities:\nManage the daily operations of the branch to ensure business is conducted in a professional and timely manner to ensure quality member service and if applicable submitting necessary tickets to address critical items needing attention.\nMitigate risk by ensuring compliance with regulatory laws, policies, and procedures. \nMaintain responsibility for cash audit and management of branch to include outages, limit adjustment, and cash requirements. \nUtilize critical thinking to perform impromptu decisions when resources are not readily available. \nSupport RBFCU’s sales culture and ensure branch standards are achieved by reinforcing best practices and modeling consultative behaviors.\nDemonstrates and upholds personal accountability for meeting performance expectations by consistently achieving branch KPIs and operational standards. Promotes transparency and a culture of continuous improvement.\nActively monitors results, identifies performance gaps, takes corrective action, and ensures the team stays aligned with RBFCU’s sales and service goals while maintaining compliance and ethical practices.\nEnsure staff are proficient in positioning product benefits, articulating value, and connecting solutions to member outcomes.\nOrchestrate maximum efficiency with staffing resources while maintaining compliance and quality member service including scheduling staff for additional duties to aid contact center staff by taking reservist calls. \nReview, support, and manage statistical information for the branch. \nWork with relevant subject matter experts within business units to ensure content is accurate, up to date and easy to understand, and training materials are updated. \nInstill cohesion and motivate staff to peak development potential earning attainment of steps needed for promotion. \nConduct staff development, goal setting, coaching, and growth by identifying strengths and opportunities of branch staff through shadowing and one-on-one documented sessions. \nEnsure proper cross-selling of products and services by coaching or offering to members and allowing the member to decide. \nCoach to analyze all deposited items for fraud and all interactions for potential impersonation to minimize fraud losses and mitigate risk. \nHandle escalated member issues and complaint management, to include appropriate steps within state and federal regulations. Oversee the resolution process and applicable training based on the complaint presented.\nManage QA audit risk findings, audits of sales referrals for compliance with sales and service incentive policy and Quality Control performed on the branch and any other branch related reporting. \nResponsible for assessment of facilities and property to ensure are in working order. \nAll other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).\nRequirements:\nHigh School Diploma or GED\nMinimum one year of branch operations supervisory/management experience\nMinimum three years of financial institution experience\nMust be able to cover staffing at any location within the respective region if a business need arises including branch transfers\nMust be able to work a flexible Monday through Saturday schedule \nProven track record of managing branch risk, developing relationships through various channels, and working with other team members to manage risk\nTeamwork and dedication to develop strong working relationships within the organization\nAbility to analyze, develop, manage and improve processes and system/product architecture\nExcellent time management, organizational, problem-solving skills, and ability to meet deadlines\nMust be proficient in utilizing PC, Microsoft Applications software, Internet Explorer, and other office equipment\nAbility to work well in a team environment and develop strong working relationships with external parties \nMust have the ability to clearly communicate effectively verbally and in writing\nAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected 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