{"id":2494309,"url":"https://alion.io/job/rbscorp-service-writer","title":"Service Writer","company":{"id":3158187,"name":"RBS Corporation","domain":"rbscorp.com","url":"https://alion.io/company/rbscorp","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":154000,"period":"year","method":"role_country_seniority_unknown","sample_n":2131},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T04:02:11Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T11:55:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Responsibilities\nService Writer\nJob Description\nEssential Duties andResponsibilities:\nMaintain updated records of service/warranty practices for vendors\nQualification and processing of all warranty claims\nMonitor vendor response to warranty claims and ensure necessary action is taken\nEnsure proper company procedures are followed for all warranty claims\nMaintain inventory on service related products\nNotify company personnel of any changes in warranty/service procedures\nEnsure proper compensation is paid from vendors for warranty work performed\nInterpret inspections to determine parts and services required\nManage communication between customers and technicians, sales professionals, and installers.\nEffectively use software to keep detailed notes. \nGenerate pricing quotes for repairs including time, cost, and labor estimates. \nPresent quotes to customers in a professional manner.\nFollow up with customers to ensure satisfaction.\nOther related duties as assigned.\nQualifications\nService Writer\nTo preform this job successfully:\nHigh school diploma or general education degree (GED);\nor one to three months related experience and/or training;\nor equivalent combination of education and experience.\nProficient in software such as CRM and MS Office\nOverview\nService Writer\nWe are a Large Corporate Industry Leader in Building Supplies Employing over 800 Friendly People on Long Island, Connecticut, Rhode Island and Massachusetts.\nFor compliance purposes for NYS transparency, the expected salary range is $22.00 - $25.00. Compensation will be based on experience and other factors permitted by law.\nService Writer - Responsible for reviewing, ordering, scheduling, writing, and communicating service requests from start to finish.\nAs a Service Writer at RBS, you will have:\nAmazing people to work with that help you succeed.\nWork/life balance with a culture of kindness and respect.\nCompany-hosted family events.\nRewarding careers with supportive management. \nParticipation in philanthropic activities in the community.\nProfessional Development | On-site & virtual training\nStability from our long history of success and growth.\nSuperior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & more\nThe opportunity to grow your career and move up the ladder!\nCore Values\nWe are committed to a culture that reflects our values. All team members are expected to model these in every interaction:\nChampioning Customer Needs - Prioritize customer satisfaction and service excellence.\nActing with Honesty and Integrity - Do the right thing, always.\nFollowing Policies and Procedures - Ensure compliance and consistency.\nWorking Safely - Promote a safe and healthy work environment.\nTeamwork - Collaborate, support, and treat others with respect\nRiverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees.\nEOE, including but not limited to disability and veteran status.\nFor more information, call: 631.591.8100\nService Writer","description_format":"text","description_chars":3019,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T04:02:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:2","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/rbscorp-service-writer","json_url":"https://alion.io/job/rbscorp-service-writer.json","meta":{"generated_at":"2026-10-15T15:24:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23584,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3158187},"rest":"https://alion.io/mcp/rest/get_company?id=3158187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frbscorp-service-writer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frbscorp-service-writer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frbscorp-service-writer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rbscorp-service-writer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frbscorp-service-writer"}]}