{"id":713576,"url":"https://alion.io/job/rca-customer-success-manager-experience-comptable-hf","title":"Customer Success Manager - expérience comptable H/F","company":{"id":697555,"name":"RCA","domain":"rca.fr","url":"https://alion.io/company/rca-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bordeaux, France"],"countries":["FR"],"hiring_countries":["FR"],"hiring_countries_total":1,"salary":{"min":38000,"max":42000,"currency":"EUR","period":"year","gross":null,"usd_annual":47067},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-10T15:36:47Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-11-09T22:22:02Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":91},"description":"Editeur de logiciels 100% autonome, basé en périphérie de Nantes, RCA développe deux gammes de logiciels : Une gamme de 12 modules à destination des cabinets d’expertise comptable et une plateforme digitale collaborative en mode SaaS destinée aux experts-comptables ainsi qu’à leurs clients (TPE).\nDepuis 15 ans, la société n’a cessé d’évoluer. Avec 3 personnes en 2007, nous sommes aujourd’hui 250 collaborateurs engagés dans l’aventure RCA !\n Dans le cadre de notre développement, nous recherchons un Référent Digital Comptable / Customer success manager.\nPoste en home office, avec déplacements à prévoir sur la région Sud-Ouest (Nouvelle Aquitaine, Occitanie).\nTa mission\nRattaché au Responsable de l’équipe CSM au sein de la Direction Commerciale, tu accompagnes l’activation et l’adoption du logiciel MEG Premium auprès de ton portefeuille clients.\nOrienté satisfaction client, tu mobilises les ressources nécessaires pour développer les usages et maximiser l’impact des solutions.\nTu travailleras en équipe, au sein d’un trinôme de secteur composé d’un Ingénieur Commercial et d’une Attachée Commerciale. Ton rôle au sein de ce trinôme sera de sécuriser l’usage et l’adoption des licences grâce à ton expertise métier, auprès d’interlocuteurs majoritairement collaborateurs comptables.\nEn lien étroit avec les équipes accompagnement et commerciales, tu interviens sur l’ensemble du cycle client :\nDevenir le référent MEG de tes clients : bonnes pratiques, nouveautés, levée des freins, remontées d’amélioration.\nAnimer les formations Premium et assurer le suivi post-formation.\nAccompagner les cabinets et leurs clients dès l’onboarding (formation, outils, supports, communication) pour les rendre autonomes.\nPiloter la dynamique de ton portefeuille afin d’atteindre :les objectifs d’activation à 1 an des offres Premium,\nles objectifs de réassort sur les clients à fort potentiel.\n\nAnimer des webinaires, démos et événements clients, en collaboration avec les équipes marketing CSM.\nIdentifier des opportunités de chiffre d’affaires complémentaire (volumes de licences, besoins de formation) et les transmettre aux équipes commerciales.\nSuivre la satisfaction client, recueillir verbatims et témoignages, et contribuer à la fidélisation et à l’ambassade de marque.\nÊtre force de proposition au sein de l’équipe CSM pour améliorer l’expérience client et le déploiement de MEG\n Ton profil\nJunior ou confirmé, tu as une expérience sur les métiers de la comptabilité et une forte appétence pour le digital\nPoste cadre en CDI, basé sur Lille ou sa région. Avantages : carte SWILE 10,5€, participation / PEE, chèques cadeaux, CSE, budget loisirs, service de conciergerie, home office, RTT + 3 jours de congés supplémentaires offert (jour anniversaire, lundi de pentecôte, congés “vie personelle\")\n L'entreprise RCA étudie, à compétences égales, toutes candidatures dont celles de personnes en situation de handicap\nEnvie d’intégrer l’équipe ? Fais-nous confiance et rejoins l’aventure RCA !","description_format":"text","description_chars":2992,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T05:26:42Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":90,"expected_fill_days":23,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":47067,"is_top_pay":false},"html_url":"https://alion.io/job/rca-customer-success-manager-experience-comptable-hf","json_url":"https://alion.io/job/rca-customer-success-manager-experience-comptable-hf.json","meta":{"generated_at":"2026-11-09T22:24:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":697555},"rest":"https://alion.io/mcp/rest/get_company?id=697555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frca-customer-success-manager-experience-comptable-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frca-customer-success-manager-experience-comptable-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frca-customer-success-manager-experience-comptable-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rca-customer-success-manager-experience-comptable-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frca-customer-success-manager-experience-comptable-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":713576}},{"tool":"search_jobs","arguments":{"company":"rca.fr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":713576},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}