{"id":1691913,"url":"https://alion.io/job/rcb-customer-service-representative-i-4","title":"Customer Service Representative I","company":{"id":3808809,"name":"RCB","domain":"rcb.com","url":"https://alion.io/company/rcb-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":530},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-12T06:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-02T11:09:59Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.\n\nRCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.\n\nWhat we’re looking for: Someone to play a vital role in delivering exceptional customer service to new and existing RCB bank customers. Someone responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries; and educating customers on bank products and services. Someone to serve as a frontline ambassador of the bank, focused on building relationships with customers and supporting the branch in sales and service goals. In addition to traditional CSR responsibilities, we are looking for someone to serve as a key line of defense and fraud detection and prevention at the new accounts desk. Someone who can maintain strict adherence to procedural, regulatory, and documentation standards to safeguard the bank, reduce risk, and ensure the accuracy and compliance of all account related records.\n\nWhat would make you a great fit:\nYou have strong customer service and interpersonal and communication skills.\nYou have a general understanding of deposit account structures, bank products, and customer service processes.\nYou possess knowledge of new account documentation requirements, CIP and regulatory expectations, and standard account opening procedures.\nYou can identify fraud indicators and follow fraud-prevention and escalation procedures.\nYou care about your community and have a desire to be involved.\n\nWhat you’ll do:\nServe as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.\nOpen and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.\nWork with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.\nReview account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.\nEnsure compliance with fraud-mitigation practices.\n\nWhat you must have:\nMinimum one (1) year of proven customer service experience\nBasic clerical skills with the ability to manage multiple tasks effectively\nHigh school diploma or GED\n\nWhat might set you apart:\nPrevious experience in banking, including knowledge of banking processes, bank products, services, and regulatory requirements\nPrevious CSR experience\n\nWhat you get: A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):\nMedical Plan\nPrescription Drug Plan\nTeladoc™\nDental Plan\nVision Plan\nFlexible Spending Accounts (Healthcare & Dependent Care)\nLife and AD&D Insurance\nDisability Plans\nLife Assistance Plan (EAP)\nMultiple Supplemental Plans\nSick Leave\nPaid Federal Holidays\nVacation and PTO\n401(k)\nESOP\n\nWhat you can expect: Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:\n\nThis position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day.\n\nThe individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers. This position requires regular and reliable attendance and the ability to work varying hours.\n\nWhat you might want to know about RCB Bank:\nRCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity, and honor, RCB Bank is an equal opportunity employer, striving to hire employees who meet high standards of character, education and occupational qualifications. \n\nOur employees are living, working, volunteering, and giving back in the communities we serve—they are the reason our customers love banking with us! To be an RCB Bank employee is to identify the needs of our customers and our communities and to build relationships that create opportunities to meet those needs. Without the dedication of our caring, principled leaders and employees, RCB Bank could not serve as a responsible citizen of the communities we serve or provide high-quality customer service. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!\n\nRCB Bank was established in Claremore, OK, and has since grown to over $4.1 billion in total assets and over 750 employees. Our branch network covers more than 60 locations across Oklahoma and Kansas. The purpose of RCB Bank is to meet the financial needs of our communities, its businesses, and its customers. RCB Bank is a progressive bank with a commitment to each of the communities we are in, which is why so many people say, \"That’s my bank!\"\n\nRCB123","description_format":"text","description_chars":6851,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Networks"],"lifecycle":[{"event":"open","at":"2026-10-02T11:09:59Z"}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.404,"p_room":0.28,"age_days":51,"expected_fill_days":22,"reasons":["conf:15","win:tail","crowd:junior"],"computed_at":"2026-10-03T02:28:05Z"},"pay":null,"html_url":"https://alion.io/job/rcb-customer-service-representative-i-4","json_url":"https://alion.io/job/rcb-customer-service-representative-i-4.json","meta":{"generated_at":"2026-10-03T02:28:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2711,"day_limit":5000,"remaining_today":2289,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}