{"id":4283249,"url":"https://alion.io/job/rd-partners-it-support-specialist","title":"IT Support Specialist","company":{"id":4541649,"name":"R&D Partners","domain":"r-dpartners.com","url":"https://alion.io/company/r-and-d-partners","size_band":"11-50","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":66189},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GMP","optional":false},{"name":"LIMS","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-13T21:00:19Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Are you an IT Support Specialist with a passion for laboratory systems and regulated environments, ready to play a key role in keeping critical pharmaceutical operations running smoothly?\nR&D Partners is seeking an IT Support Specialist to join a leading pharmaceutical company in ROI. This is a fully on-site, permanent role offering a competitive salary of EUR 60K per annum. The successful candidate will provide day-to-day support, configuration, maintenance, and integration of laboratory IT systems in a regulated GxP environment. This role requires close collaboration with QC Labs, Quality, vendors, and IT infrastructure teams to ensure systems remain compliant, reliable, and fit for purpose.\nPlease note that to be considered for this role you must have the right to work in this location.\n\nResponsibilities:\nProvide application support for laboratory systems, including but not limited to LIMS, Empower, Caliber, FTIR, UV software, RF Smart, and related lab applications.\nAct as first- and second-line support for lab system incidents, service requests, and system issues, including troubleshooting software configurations, interfaces, and user access.\nSupport lab application integrations between instruments, databases, and enterprise systems, ensuring reliable data flow and compliance with data integrity requirements.\nMaintain and support system configurations, user roles, access controls, and security settings in accordance with GMP, ALCOA, and company policies.\nSupport SQL database activities related to laboratory systems, including backups, restores, monitoring, basic troubleshooting, and coordination with database administrators.\nAssist in system validation activities, including IQ-OQ-PQ support, change control impact assessments, validation documentation, and periodic reviews of GxP systems.\nSupport scheduled and ad hoc system maintenance, upgrades, patching, and vendor-led activities while ensuring minimal lab disruption and compliance with change management procedures.\nCreate, update, and review system-related documentation such as SOPs, Work Instructions, Configuration Specifications, Validation documents, and support playbooks.\nSupport audits and inspections (internal, regulatory, corporate) by providing system evidence, audit trails, access logs, validation documentation, and system overviews.\nEnsure adherence to GMP, Data Integrity, Cybersecurity, and IT Quality policies across all supported lab applications.\nCollaborate with laboratory users to understand workflows, provide training, user guidance, and ongoing system optimization.\nEngage with vendors and service providers for issue resolution, enhancement requests, and system lifecycle management.\nParticipate in lab digitalization, system improvement, and IT-Labs roadmap initiatives as required.\nPerform any other duties assigned by IT Management.\nKey Skills and Requirements:\nBachelor’s degree in Information Technology, Computer Science, Engineering, or a science-related discipline, or equivalent practical experience.\nExperience or strong willingness to learn application support in a laboratory or regulated manufacturing environment (Pharma, Biotech, Medical Devices, Food, or similar).\nHands-on exposure to one or more laboratory systems such as LIMS, Empower, Caliber, FTIR, UV software, RF Smart, or similar lab applications.\nBasic to intermediate understanding of SQL databases, including exposure to backups, restores, queries, and database support concepts.\nWorking knowledge of GMP, GxP systems, Data Integrity principles, ALCOA, and regulated IT environments.\nStrong troubleshooting and problem-solving skills with the ability to analyze system issues across applications, infrastructure, and integrations.\nAbility to produce clear, structured technical and quality documentation.\nStrong communication and interpersonal skills with the ability to collaborate effectively with laboratory users, Quality, IT teams, and vendors.\nGood organizational skills with the ability to manage multiple priorities in a fast-paced, regulated environment.\nHigh attention to detail and a proactive, service-oriented mindset.\nMust be eligible to work in Ireland.\nSalary:\n€50 000.00 - €60 000.00/Annum\nFor more information, please contact Indre Semeskeviciute\nIf you are interested in applying to this exciting opportunity, then please click ‘Apply’ or to speak to one of our specialists visit the ‘Contact Us’ page.\nR&D Partners is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. R&D Partners is acting as an Employment Agency in relation to this vacancy.\nBy submitting this application, you confirm that you’ve read and understood our privacy policy, which informs you how we process and safeguard your data - https://www.r-dpartners.com/privacy-policy/","description_format":"text","description_chars":4843,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Executive Search"],"lifecycle":[{"event":"open","at":"2026-11-13T21:00:19Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T22:57:20Z"},"pay":{"stated_usd_annual":66189,"is_top_pay":false},"html_url":"https://alion.io/job/rd-partners-it-support-specialist","json_url":"https://alion.io/job/rd-partners-it-support-specialist.json","meta":{"generated_at":"2026-11-13T22:57:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45717,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4541649},"rest":"https://alion.io/mcp/rest/get_company?id=4541649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frd-partners-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frd-partners-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frd-partners-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rd-partners-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frd-partners-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4283249}},{"tool":"search_jobs","arguments":{"company":"r-dpartners.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4283249},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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