{"id":316002,"url":"https://alion.io/job/rea-group-account-executive","title":"Account Executive","company":{"id":11737,"name":"REA Group","domain":"rea-group.com","url":"https://alion.io/company/rea-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fortitude Valley, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":99000,"period":"year","method":"role_country_seniority_unknown","sample_n":167},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"closed","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-02T15:44:22Z","board_verified":false,"closed_at":"2026-11-02T15:44:22Z","days_open":76,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":76},"description":"Account Executive\n12 month fixed-term contract\nBrisbane based\nHybrid Ways of Working\nWe're REA \nWith bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. \nOur people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.\nWhich team is this in\nThe Account Executive role sits as part of our Customer Solutions & Operations team. Customer Solutions & Operations brings together specialist teams focused on delivering exceptional customer experiences, operational excellence and business success. From customer support, user resolutions and sales support to advertising operations and process improvement, CSO helps make every interaction simpler, more effective and more valuable for our customers and teams.\nDay to day of the job\nThe Account Executive role is responsible delivering best-in-class Sales Support to our New Homes sales teams. The team provides pre- and post-sales support across a broad range of products to assist with key strategic objectives and growth opportunities.\nThe role focuses on three outcome areas:\nBetter Customer Experiences - timely, accurate and proactive support for Sales and customers\nBetter Employee Experiences - clear expectations, coaching, development and recognition for the team\nBetter than Budget - efficient, scalable operations that enable revenue and margin outcomes\nWho we’re looking for\nExperience in a Sales Support, Customer Support, Operations or similar role within a fast-paced, service-oriented environment.\nExposure to queue-based or ticket-driven work with defined SLAs and quality standards (e.g. Zendesk or similar platforms).\nExperience supporting sales or customer-facing teams is advantageous but not essential.\nFamiliarity with administrative or commercial processes such as bookings, reporting, account changes or documentation.\nComfortable working with multiple systems and learning new tools quickly.\nStrong attention to detail, organisation and follow-through.\nSkills & Capabilities\nCustomer & sales awareness - understand basic sales processes and customer expectations, recognising the impact of quality support on customer experience and revenue.\nOperational execution - follows defined processes and standards, completing tasks accurately while meeting SLA and quality expectations.\nProblem-solving & judgement - identifies issues, applies sound judgement to resolve straightforward problems and escalates appropriately when required.\nLearning agility & adaptability - open to feedback, comfortable with change and committed to continuous learning and improvement.\nSystems, tools & AI usage - capable using Zendesk, Salesforce and core productivity tools; uses AI responsibly to improve efficiency, accuracy and consistency.\nThe REA experience\nThe physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.\nSome of ourPerks & Benefitsinclude:\nA hybrid and flexible approach to working \nFlexible leave options including, birthday leave and purchase additional leave \nFlexible parental leave offering for primary and secondary carers \nOur Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity \nHackdays so you can bring your big ideas to life \nOur commitment to Diversity, Equity, and Inclusion\nWe are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.\nJoin our Talent Neighbourhood\nKeen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!","description_format":"text","description_chars":4424,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["PropTech","Online Classifieds","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-09-05T16:10:48Z"},{"event":"close","at":"2026-10-01T05:51:12Z"},{"event":"reopen","at":"2026-10-12T04:24:23Z"},{"event":"close","at":"2026-11-02T15:44:22Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/rea-group-account-executive","json_url":"https://alion.io/job/rea-group-account-executive.json","meta":{"generated_at":"2026-11-03T03:18:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4353,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11737},"rest":"https://alion.io/mcp/rest/get_company?id=11737"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frea-group-account-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frea-group-account-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frea-group-account-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rea-group-account-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frea-group-account-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":316002}},{"tool":"search_jobs","arguments":{"company":"rea-group.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":316002},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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