{"id":1441643,"url":"https://alion.io/job/rea-group-customer-success-manager","title":"Customer Success Manager","company":{"id":11737,"name":"REA Group","domain":"rea-group.com","url":"https://alion.io/company/rea-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T04:58:26Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-22T00:56:14Z","board_verified":false,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Remote role open to regional candidates (no requirement for office based work) \nPart time (4 days per week) \n9 month fixed-term contract (potential to extend) \nWe're REA \nWith bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. \nOur people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.\nWhere the team fits in\nCampaignAgent is REA Group’s vendor payments and financing platform, helping Australian real estate agencies make property marketing and preparation more accessible through secure Pay Now and Pay Later solutions. Integrated with leading real estate platforms, CampaignAgent reduces administration, supports stronger vendor campaigns and helps agencies grow sustainably.\nWhat the role is all about\nReporting to the Head of Customer Success, you will manage a diverse portfolio, overseeing the training, support, and promotion of CampaignAgent's suite of products. Your success will be measured by utilisation, revenue, team collaboration, and the creation of raving fans of our products. This role requires proactive and positive cross-functional teamwork with sales, technology, marketing, and customer support teams.\nThis is a hybrid role, offering the flexibility to work from home, with in-office days at our Sydney/Melbourne location as required. You may also be required to spend some time on the road to support your clients in your portfolio which may inculude interstate travel.\nThis is an exciting opportunity to play a pivotal role in driving adoption, strengthening partnerships, and shaping the success journey of Australia’s top real estate agencies.\nWho we’re looking for\nTake ownership of agency accounts within your portfolio, driving engagement, retention, and long-term partnership success through strong relationship management and proactive communication.\nEngage and build rapport with all agencies in your portfolio, prioritising key clients with a strategic and refined approach.\nManage the onboarding of new agencies in your territories via the digital onboard program, taking an engaging approach to ensure each team is confident using the platform, sees value early, and is set up for long-term success.\nLiaise with your Sales/Success colleagues to understand the territory, facilitate smooth handovers, and align on goals.\nLiaise with key stakeholders such as Principals as well as Sales Agents & operational staff at the office level.\nMaintain regular, proactive contact with agencies to discuss market trends, platform performance, introduce new products or features and support the client's journey through product upgrades.\nUsing data and reporting to identify utilisation trends to recommend and implement strategies that drive increased product adoption.\nTake ownership of any issues raised by our customers and proactively manage the delivery of effective solutions.\nCollaborate across teams to refine customer segments, simplify internal processes, and identify areas of friction in the customer journey to drive a better overall experience.\nMaintain knowledge of all CampaignAgent product features and upgrades and ensure changes are communicated to our agencies.\nTackle special tasks and projects as required by business needs.\nThe REA experience\nThe physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.\nSome of ourPerks & Benefitsinclude:\n· A hybrid and flexible approach to working\n· Flexible leave options including, birthday leave and purchase additional leave\n· Flexible parental leave offering for primary and secondary carers\n· Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity\n· Hackdays so you can bring your big ideas to life\nOur commitment to Diversity, Equity, and Inclusion\nWe are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.\nJoin our Talent Neighbourhood\nKeen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!\n#LI-HYBRID","description_format":"text","description_chars":4929,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","PropTech","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-09-29T04:58:26Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.764,"p_room":0.75,"age_days":24,"expected_fill_days":32,"reasons":["conf:28","velocity","win:late"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/rea-group-customer-success-manager","json_url":"https://alion.io/job/rea-group-customer-success-manager.json","meta":{"generated_at":"2026-10-24T01:53:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3083,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11737},"rest":"https://alion.io/mcp/rest/get_company?id=11737"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frea-group-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frea-group-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frea-group-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rea-group-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frea-group-customer-success-manager"}]}