{"id":2056315,"url":"https://alion.io/job/rea-group-customer-support-consultant-3","title":"Customer Support Consultant","company":{"id":11737,"name":"REA Group","domain":"rea-group.com","url":"https://alion.io/company/rea-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":63000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Slack","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:01:37Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T13:03:09Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Kickstart your career at Australia’s number one address in property!\nJoin a collaborative team delivering great customer experiences!\nPermanent full time role based in Melbourne.\nWe're REA\nWith bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.\nOur people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.\nWhere the team fits in\nThe Customer Support team sits within our Customer Group. The group supports the organisation to deliver customer & operational excellence; use data to deliver customer solutions that ensure the profitability and sustainability of the REA Group; and deliver future focused strategic and operational planning.\nThe Customer Support Consulant is the front-line customer service interface for REA Group’s customers, consumers and internal stakeholders. You will be joining a team who are passionate about service and the loyalty of our customers.\nWhat the role is all about\nResolve issues with our customers via phone, email and web chat in an empathetic, professional and timely manner\nBe digitally-savvy, we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points)\nBalance customer demand and multi-tasking in a fast-paced customer contact environment\nWork as part of a high performing team, driving for performance excellence\nCommunicate with colleagues across all levels of the organisation, influencing to find the best customer outcome\nProactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence\nProvide thoughtful and insightful feedback to improve REA products and services\nWho we’re looking for\n1+ years’ experience in a fast-paced, customer-facing environment (e.g. retail, hospitality, contact centre, real estate or similar)\nSomeone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customers, and pick up new systems quickly.\nExperience in real estate roles like leasing consultant, property manager or similar are highly beneficial\nDemonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy\nExperience resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs\nDemonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset\nOwnership: taking accountability for the customer experience and displaying a continuous improvement mindset\nDemonstrated growth mindset and enthusiasm for learning\nWhen you apply, please include a brief cover letter letting us know why you’re interested in REA, this role, and an example of a time you turned around a challenging customer situation.\nThe REA experience\nThe physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.\nSome of ourPerks & Benefitsinclude:\nA hybrid and flexible approach to working\nFlexible leave options including, birthday leave and purchase additional leave\nFlexible parental leave offering for primary and secondary carers\nOur Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity\nHackdays so you can bring your big ideas to life \nOur commitment to Diversity, Equity, and Inclusion\nWe are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.","description_format":"text","description_chars":4457,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["PropTech","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-10-08T00:01:37Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.829,"p_room":0.9,"age_days":13,"expected_fill_days":32,"reasons":["conf:7","velocity","win:mid","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/rea-group-customer-support-consultant-3","json_url":"https://alion.io/job/rea-group-customer-support-consultant-3.json","meta":{"generated_at":"2026-10-21T18:09:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25630,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11737},"rest":"https://alion.io/mcp/rest/get_company?id=11737"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frea-group-customer-support-consultant-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frea-group-customer-support-consultant-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frea-group-customer-support-consultant-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rea-group-customer-support-consultant-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frea-group-customer-support-consultant-3"}]}