Assistant Manager-US mortgage Trainer

Overview

About the Role

We are looking for an experienced Assistant Manager - Training (US Mortgage) to lead and scale training initiatives for our US mortgage operations. This role will be responsible for end-to-end ownership of mortgage training programs, including onboarding, upskilling, refresher training, and performance enablement across teams.

The ideal candidate brings strong domain knowledge in US mortgage processes, exceptional training planning & delivery skills, and the ability to lead trainers, standardize content, and drive measurable performance outcomes in a fast-growing environment.

Responsibilities

Training Strategy & Execution

• Design, implement, and continuously improve US Mortgage training programs aligned with business goals.

• Own new-hire onboarding, refresher training, and ongoing skill development.

• Standardize training frameworks, curricula, SOPs, and assessments across mortgage processes.

US Mortgage Domain Ownership

• Deliver and govern training across US mortgage lifecycle, including (but not limited to):

• Loan Origination & Processing

• Underwriting concepts

• Closing & Post-Closing

• Mortgage Payoff, Title, HOA, Municipal Liens, and related operational workflows

• Ensure training content remains regulatory-compliant and aligned with US industry standards.

Stakeholder & Business Alignment

• Partner with Operations, Quality, and Leadership teams to identify skill gaps and training needs.

• Translate business requirements into effective training interventions.

• Act as a trusted advisor on training effectiveness and workforce readiness.

Training Metrics & Effectiveness

• Define and track training KPIs (certification scores, nesting success, productivity ramp-up, error reduction).

• Analyze training impact and drive data-backed improvements.

• Support audits and quality reviews related to training compliance.

Learning Tools & Content Management

• Oversee training documentation, knowledge repositories, and LMS usage (if applicable).

• Leverage virtual training tools to deliver engaging and scalable learning experiences.

• Continuously improve content using feedback, performance data, and industry best practices.

Qualifications

• 8+ years of experience in training roles, with at least 3-4 years in a managerial training capacity.

• Strong US Mortgage domain expertise (mandatory).

• Proven experience in training delivery, curriculum design, and trainer enablement.

• Excellent presentation, facilitation, and communication skills.

• Solid understanding of adult learning principles, ADDIE model, and performance based learning.

• Proficiency in MS Office tools for preparing reports, dashboards, and conducting data analysis.

• Experience conducting virtual training for US-aligned teams.

• US shift( 9:00 PM IST - 6:00 AM IST).

Preferred Qualifications

• Prior experience in mortgage operations, title services, or real estate services.

• Exposure to LMS platforms, e-learning tools, and digital training formats.

• Certifications in Training, Instructional Design, or L&D (added advantage).

• Experience in scaling training for high-volume operations.