{"id":2189737,"url":"https://alion.io/job/realpage-customer-exp-advocate-i","title":"Customer Exp Advocate I","company":{"id":20073,"name":"RealPage","domain":"realpage.com","url":"https://alion.io/company/realpage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-09T17:28:02Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-28T23:12:32Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Overview\nThe Customer Experience Advocate (CXA I) receives transactions (voice and/or non-voice) from RealPage clients including Property Management Companies (PMC), residents and consumers needing assistance regarding RealPage products. The CXA I, will quickly respond by identifying the needs, accurately record all issues and provide a resolution. The CXA I is responsible for providing outstanding customer experience to clients and prospects, responding to inquiries, and resolving customer complaints in a professional and timely manner. This role works closely with other departments to ensure overall customer experience and loyalty\nResponsibilities\nMust advocate for exceptional customer experience, by removing identified roadblocks that hinder a seamless end to end customer journey\nProvide exceptional customer service through prompt, accurate, and knowledgeable responses to customer inquiries and complaints\nRespond to transactions (voice and/or non-voice) and assists with servicing transactions within assigned Front Office and Resident Solutions products and services.\nMust have solid understanding of the assigned Front Office and Resident Solutions products and services\nMaintain ownership of customer issues from receipt of the initial request to resolution\nManges and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.\nUtilizes reference materials to provide confident, accurate, and efficient information. Develops and maintains product, procedural and technical systems knowledge.\nDocuments tasks and customer interactions as required\nFollow up with customers to ensure their issues have been resolved to their satisfaction\nProactively utilize customer feedback to identify opportunities for improvement\nQualifications\nRequired:\nHigh School Graduate or Some higher education preferred (Bachelor's degree)\n2+ years of customer service/call center experience\nMinimum of 6 months Experience as CCA\nKNOWLEDGE/SKILLS/ABILITIES\nRequired:\nExcellent customer service and verbal/written communication skills\nFlexible with work hours to meet business hours of operation and workload needs as manager schedules (including availability to work overtime as required)\nExcellent problem-solving skills required\nExhibits professional demeanor, is accountable, accurate, customer responsive and advocate\nTechnologically proficient, working knowledge of Microsoft Office Suite including Outlook, Excel, and Word, and proprietary company systems\nMust be available to work weekends Physical Demands and Working Conditions\nWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.","description_format":"text","description_chars":3210,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-10-09T17:28:02Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.808,"p_room":0.75,"age_days":18,"expected_fill_days":22,"reasons":["conf:0","velocity","win:late","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/realpage-customer-exp-advocate-i","json_url":"https://alion.io/job/realpage-customer-exp-advocate-i.json","meta":{"generated_at":"2026-10-29T01:33:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20073},"rest":"https://alion.io/mcp/rest/get_company?id=20073"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frealpage-customer-exp-advocate-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frealpage-customer-exp-advocate-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frealpage-customer-exp-advocate-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/realpage-customer-exp-advocate-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frealpage-customer-exp-advocate-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2189737}},{"tool":"search_jobs","arguments":{"company":"realpage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2189737},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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