{"id":2630390,"url":"https://alion.io/job/realpage-customer-success-enablement-effectiveness-coordinator","title":"Customer Success Enablement & Effectiveness Coordinator","company":{"id":20073,"name":"RealPage","domain":"realpage.com","url":"https://alion.io/company/realpage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T15:59:50Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T07:53:29Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Overview\nThe Customer Success Enablement and Effectiveness Coordinator supports the development, coordination, and delivery of practical resources that help Customer Success employees perform effectively and consistently. This role provides hands-on support across enablement programs, internal communications, learning materials, customer-value-focused product resources, and AI-enabled solutions. The Coordinator works under the direction of the Enablement Program Director and collaborates with Customer Success subject-matter experts and internal partners.\nResponsibilities\nHelp create, update, and maintain workshops, learning resources, playbooks, job aids, manager guides, presentations, and other enablement materials.\nCoordinate logistics for training sessions, working sessions, office hours, and related learning activities.\nSupport facilitators with agendas, presentations, participant communications, materials, attendance tracking, and follow-up.\nOrganize content, feedback, action items, and supporting documentation to maintain reliable enablement processes.\nApply approved templates, standards, and workflows.\nUpdate resources as processes, tools, products, or team needs change. Customer-Value-Focused Product Enablement\nSupport the development of resources that help Customer Success employees connect customer needs to relevant product capabilities.\nOrganize use cases, discovery questions, talk tracks, examples, and customer scenarios.\nPartner with assigned subject-matter experts to ensure resources are accurate, clear, practical, and easy to apply.\nEmphasize how and when a product capability helps solve a customer problem, rather than documenting functionality alone.\nSupport product enablement priorities as ownership and business needs evolve.\nInternal Communications\nBuild, format, schedule, and maintain internal Customer Success emails using an email service provider, email-building platform, or similar system.\nSupport audience selection, content preparation, quality assurance, link validation, approvals, scheduling, and basic reporting.\nMaintain reusable email templates, communication calendars, and process documentation.\nSupport targeted Customer Success communications assigned by the team.\nEscalate questions when direction is unclear or when communication decisions require additional stakeholder input.\nAI-Enabled Resource Development\nUse approved AI tools to support presentation development, learning content, email creation, knowledge resources, and workflow improvement.\nIdentify practical opportunities for AI tools, prompts, templates, and workflows to improve Customer Success effectiveness.\nHelp build, test, document, and refine AI-enabled resources under the guidance of the Enablement Program Director.\nGather user feedback and improve resources based on observed needs and results.\nFollow established expectations for human review, accuracy, privacy, responsible use, and source-of-truth alignment.\nCoordination and Continuous Improvement\nMaintain organized files, trackers, templates, and documentation for assigned work.\nTrack deadlines, dependencies, feedback, approvals, risks, and follow-up actions.\nCommunicate progress, questions, and potential risks clearly and promptly.\nIdentify opportunities to simplify recurring activities and improve consistency.\nTake on related responsibilities as Customer Success enablement and effectiveness needs evolve. \nQualifications\nExperience creating presentations, documents, emails, training materials, or other professional communications.\nExperience using an email service provider, email-building platform, marketing automation tool, or similar system.\nExperience coordinating projects, meetings, training sessions, communications, or team activities.\nStrong attention to detail and commitment to quality.\nStrong written and verbal communication skills.\nAbility to organize work, manage deadlines, and follow established processes.\nAbility to collaborate effectively with team members and subject-matter experts.\nWillingness to learn new tools, systems, products, and business processes.\nComfort receiving direction, asking clarifying questions, and working through changing priorities.\nPreferred Qualifications\nFamiliarity with RealPage, Customer Success, SaaS, or technology-enabled business environments.\nExperience supporting training, onboarding, enablement, internal communications, or team programs.\nExperience coordinating or facilitating meetings, workshops, office hours, or learning activities.\nExperience using AI tools to improve content development, knowledge access, workflow efficiency, or team support.\nDemonstrated interest in identifying and developing practical AI-enabled resources beyond presentation design.\nFamiliarity with customer-facing roles, product adoption, customer needs, or account-management processes. \nExperience with email campaigns, audience segmentation, basic reporting, or content-performance data.\nKNOWLEDGE/SKILLS/ABILITIES\nRequired:\nKnowledge of basic enablement, learning, communications, or program-coordination practices.\nAbility to translate complex information into clear, practical, user-friendly resources.\nAbility to connect product capabilities to customer needs, use cases, and business outcomes.\nStrong writing, editing, formatting, and presentation-development skills.\nStrong organizational and project-coordination skills.\nHigh attention to detail in content, formatting, links, schedules, and data.\nAbility to manage multiple assignments and prioritize effectively.\nAbility to use templates, tools, and established workflows consistently.\nAbility to learn and apply new technology, including approved AI tools.\nAbility to review AI-generated content for accuracy, relevance, privacy, tone, and alignment with approved sources.\nAbility to work collaboratively with subject-matter experts and internal partners.\nAbility to communicate status, risks, questions, and decisions clearly.\nPractical, service-oriented mindset focused on helping Customer Success employees work more effectively.\nSound judgment regarding when to proceed independently and when to seek 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