{"id":2816874,"url":"https://alion.io/job/realpage-instructional-designer-trainer","title":"Instructional Designer & Trainer","company":{"id":20073,"name":"RealPage","domain":"realpage.com","url":"https://alion.io/company/realpage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Education","role_family":"Education","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":695},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Asana","optional":false},{"name":"Canva","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Copilot","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Project","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Multimodal AI","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Post-training","optional":false},{"name":"Power BI","optional":false},{"name":"Scrum","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"Trello","optional":false}],"status":"live","first_seen_at":"2026-10-18T14:03:01Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-22T09:15:27Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nThe Instructional Designer & Trainer develops high-impact, online interactive training modules that equip Operations teams with the technical knowledge, process mastery, and system proficiency required to deliver consistent, high-quality service. This role combines instructional design expertise, digital learning production, and close partnership with SMEs to convert complex operational processes into engaging, user-friendly, measurable learning experiences.\nThe role requires strong digital content development capabilities, experience with learning technologies, and the ability to manage multiple training design projects in a fast-paced operations environment.\nResponsibilities\nLearning Analysis & Design\nConduct Learning Needs Assessments (LNA) across all Operations teams, roles, and customer groups to identify skill gaps, audience profiles, and the required learning modalities.\nPartner with Operations SMEs, OPEX, QA, FAM/PAM teams and Process Owners to translate technical workflows, SOPs, and system procedures into structured, scalable learning content.\nDefine learning objectives, competency outcomes, and assessment criteria aligned with operational KPIs, QA scorecards, and performance expectations.\nContent Development & Production\nDesign and build interactive online training modules, including scenario-based learning, simulations, branching narratives, games, and guided practice exercises.\nDevelop multi-modal learning collateral, such as: \nVideo walkthroughs and system simulations\nQuick reference guides (QRGs)\nTalking points and facilitator guides\nAnimations, infographics, and visual aids\nJob aids, checklists, and workflow maps\nStoryboard content and create visually engaging layouts that enhance comprehension and retention.\nApply proven instructional design models (ADDIE, SAM, Bloom’s Taxonomy, Kirkpatrick Model, etc.) to ensure structured and effective training outcomes.\nAssessment & Evaluation\nDevelop tests, quizzes, knowledge checks, practical exercises, and certification assessments to measure training effectiveness.\nUse learner analytics, LMS data, performance metrics, and evaluation surveys to continuously refine and improve the modules.\nTrack and analyze learner behavior (completion, drop-off rates, assessment scores) to recommend learning reinforcements.\nCollaboration, Projects & Stakeholder Engagement\nServe as a key partner to Operations, Quality, HR/Learning, OPEX, and Product teams during new process rollouts, system changes, and operational migrations.\nMaintain project timelines, file repositories, course documentation, and version control aligned with governance standards.\nSupport leaders by providing insights on training readiness, adoption risks, and recommended enablement plans.\nEnsure all training solutions align with RUM, Spend Management, UEM, RBMS, and overall Business Services standards.\nInnovation & Continuous Improvement\nResearch and apply emerging trends in learning technology, microlearning, AI-assisted training tools, gamification, and adult learning strategies.\nEnsure training translates into operational behavior change, increased accuracy, faster cycle times, and reduced rework/escalations.\nDrive digital-first learning approaches that support a geographically distributed workforce (Manila/Cebu)\nKey Performance Indicators (KPIs)\nKPIs:\nTimely delivery of learning and development projects\nQuality and accuracy of instructional materials developed\nLearner satisfaction and training effectiveness scores\nImprovement in learner proficiency and post-training performance\nStakeholder satisfaction and responsiveness to business needs\nContinuous update and enhancement of training content and tools\nTools/Environment: RealPage UEM (AP Extract, Bill Pay), vendor portals, ticketing/case systems, MS Excel/Word/Outlook, internal scorecards & dashboards\nStandard tools/Application\nLMS: Cornerstone, Moodle, SuccessFactors, Workday Learning\nAuthoring Tools: Articulate Storyline, Rise 360, Adobe Captivate, Camtasia\nProductivity Tools: Microsoft PowerPoint, Word, Excel, Teams, SharePoint\nDesign / Multimedia: Canva, Adobe Creative Cloud, video and audio editing tools\nProject / Collaboration Tools: Planner, Trello, Asana, Jira\nAssessment / Feedback Tools: Microsoft Forms, SurveyMonkey, quiz and evaluation platforms\nAI Tools: Microsoft Copilot, ChatGPT, Claude, Gemini\nProductivity & Collaboration\nMicrosoft Office Suite (Excel, PowerPoint, Word, Outlook)\nMicrosoft Teams, SharePoint, OneDrive\nMicrosoft Copilot & AI-powered productivity tools\nAnalytics & Business Intelligence\nPower BI - dashboard creation, DAX modeling, data visualization\n Excel Advanced - PowerQuery, pivot modeling, forecasting, scenario planning\nSQL basics (optional but preferred for deeper data extraction)\nData modeling best practices and performance tuning\nProject & Program Management\nMicrosoft Project / Planner\nJira, Confluence, Asana, Trello (any major PM tool is acceptable)\nPMO templates: RAID logs, charters, dashboards, governance materials\nAgile/HYBRID toolsets (Scrum boards, sprint planning, retrospectives)\nWork Environment\nFast-paced, transformation-centric operations environment\nCross-functional work setting involving Operations, Product, Technology, Finance, HR, and Process Excellence teams\nHybrid collaboration (US-based leaders + PH operations)\nHigh exposure to executive leadership, strategy teams, and governance bodies\nRequires ability to manage multiple projects, deadlines, and workstreams simultaneously\nStrong culture of continuous improvement, innovation, and data-driven decision-making\nUtilizes AI tools across daily workflows for research, reporting, and optimization\nQualifications\nQUALIFICATIONS\nEducation\nBachelor’s or Master’s degree in Instructional Design, Education Technology, Digital Learning, or related field; or equivalent practical experience.\nExperience\n3-5 years experience in instructional design, digital learning production, or technical training development.\nExperience designing training for Operations, BPO, shared services, SaaS, or technical environments highly preferred.\nSkills & Competencies\nDeep knowledge of instructional design models and adult learning principles.\nStrong ability to convert complex technical content into engaging, simplified, and learner-friendly experiences.\nExcellent English communication skills-written, verbal, and presentation.\nAbility to manage multiple design projects simultaneously and consistently meet timelines.\nStrong visual design and storyboarding capability (eLearning and video).\nTools & Technical Skills\nProficiency with eLearning authoring tools: \n Articulate 360 (Rise, Storyline)\n Adobe Captivate\nExperience with Learning Management Systems (LMS).\nAbility to create and edit multimedia (audio/video).\nBasic understanding of HTML, interactive design, and animation tools.\nFamiliarity with design applications such as Adobe Creative Cloud (optional but preferred).\nWork Setup\nWilling to work a fixed night shift to support US-based Operations.\nWilling to work on-site for the first 3 months, then transition to a hybrid 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