{"id":499210,"url":"https://alion.io/job/realpage-team-leader-ii","title":"Team Leader II","company":{"id":20073,"name":"RealPage","domain":"realpage.com","url":"https://alion.io/company/realpage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":29000,"period":"year","method":"role_seniority_country_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-09-07T09:01:53Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-20T11:25:15Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Overview\nMake an Impact with RealPage\nLooking for a role where your work directly influences business outcomes and customer success?\nAt RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.\nWhether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact.\nWhat You'll Do\nTeam Leader II is accountable for the end-to-end execution of Document Management operations for RealPage solutions, ensuring accuracy, timeliness, and quality of data transfers, configurations, and implementations while meeting SLAs and customer requirements. This role drives operational control and continuous improvement by managing backlog health, conducting quality assurance, monitoring performance metrics, and collaborating with Product and cross-functional teams to resolve defects and enhance workflows, while directly contributing at least 50% of configuration and implementation tasks. Additionally, the leader manages team performance and administration, providing coaching, handling escalations, and aligning with stakeholders to ensure consistent productivity, quality, and successful activations.\nResponsibilities\nLead and manage day-to-day operations of the Document Management team, ensuring accurate, timely completion of data transfers, configurations, and all deliverables in line with SLAs.\nPerform and contribute significantly to implementation and configuration tasks (minimum 50% individual contribution), while maintaining deep expertise across all team processes, including ad hoc work.\nEnsure quality and operational control by conducting pre-release quality assurance, managing order backlog, monitoring progress, and providing regular updates on order status and risks.\nServe as the primary point of contact for issue resolution, handling internal and external inquiries, managing escalations, and maintaining strong coordination with US counterparts and cross-functional teams.\nIdentify process gaps, system defects, and improvement opportunities, and partner with Product/Development teams to implement workflow enhancements and solutions.\nCommunicate performance, risks, and operational updates to stakeholders and senior management, ensuring transparency and alignment on goals and deliverables.\nDevelop team capability by providing coaching, training, and performance management, including hiring support, onboarding, evaluations, and disciplinary actions as needed.\nDrive team performance through effective resource planning, workload distribution, and reporting, including preparation of weekly, monthly, and quarterly performance and management reports.\nFoster collaboration and engagement within the team and across departments to support operational efficiency and successful implementation outcomes.\nEnsure execution discipline within Salesforce, driving productivity targets, quality standards, and appropriate handle-time management while monitoring individual and team-level performance trends.\nOwn backlog management and prioritization, regularly grooming work queues, driving aging reduction, coordinating dependencies, and aligning priorities with internal partners and stakeholders.\nOversee reporting and performance insights, ensuring timely preparation and delivery consulting and configuration trend analysis, and executive-ready updates as requested.\nDrive continuous improvement initiatives, identifying process gaps, automation opportunities, and efficiency gains within and beyond the Custom Packets function to reduce risk and cycle time.\nLead training, onboarding, and knowledge development for new hires and existing team members, ensuring product readiness, process consistency, and sustained operational excellence.\nPerform additional leadership responsibilities as required, in alignment with evolving business and operational needs.\nQualifications\nBachelor’s degree in a related field is preferred, or equivalent work experience is required.\nPreferably Team Leader with 2 years (or more) experience specializing in customer service operations team management or equivalent. Experience in Property Management, Payments and Insurance industry is strongly preferred.\nStrong verbal and written communication skills to effectively lead teams and engage cross-functional stakeholders.\nHigh attention to detail with proven organizational and prioritization capabilities in a fast-paced environment.\nStrong planning, time management, and execution skills to meet aggressive deadlines and operational targets.\nDemonstrated leadership maturity with the ability to lead calmly under pressure, take initiative, and drive decisions.\nAnalytical and problem-solving skills to assess risks, troubleshoot issues, and determine appropriate escalation paths.\nAbility to work collaboratively while also operating independently with strong follow-through on commitments.\nWillingness to work night shift, support after-hours needs as required, and comply with on-site and hybrid work arrangements.\nAbility to work discreetly with confidential information.\nPhysical Demands and Working Conditions\nWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.\nWork Schedule & Setup\nMust be willing to work onsite during the first 90 days of training\nHybrid setup begins on the 4th month, with two onsite days per week\nSupports US business operations - Fixed graveyard shift schedule with night differential pay\nWhat We Offer\nEnjoy complimentary meals while you’re in the office\nDay 1 HMO coverage with up to two FREE dependents\nRetirement savings plan\nLeave conversion program\nLife insurance coverage\nEnjoy paid time off, company holidays\nWellness reimbursement benefits of up to PHP 5,000 per year\nTuition reimbursement of up to PHP 40,000 for approved education and professional development programs\nAccess to learning, development, and upskilling opportunities designed to help you grow your career\nCollaborate with talented people and work on solutions that make a real-world impact","description_format":"text","description_chars":6779,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Insurance coverage","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-09-07T09:01:53Z"},{"event":"open","at":"2026-09-09T06:20:00Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.659,"p_room":0.35,"age_days":42,"expected_fill_days":19,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/realpage-team-leader-ii","json_url":"https://alion.io/job/realpage-team-leader-ii.json","meta":{"generated_at":"2026-10-20T13:38:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15246,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20073},"rest":"https://alion.io/mcp/rest/get_company?id=20073"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frealpage-team-leader-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frealpage-team-leader-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frealpage-team-leader-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/realpage-team-leader-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frealpage-team-leader-ii"}]}