{"id":499215,"url":"https://alion.io/job/realpage-team-leader-iii","title":"Team Leader III","company":{"id":20073,"name":"RealPage","domain":"realpage.com","url":"https://alion.io/company/realpage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":29000,"period":"year","method":"role_seniority_country_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-09-07T09:01:53Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-22T05:35:03Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Overview\nMake an Impact with RealPage\nLooking for a role where your work directly influences business outcomes and customer success?\nAt RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.\nWhether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact.\nWhat You'll Do\nTeam Leader III is accountable for the end-to-end execution of RealPage solution cancellations and reactivations, ensuring accuracy, timeliness, and compliance with SLAs while safeguarding billing and client operations. This role drives operational control and continuous improvement by monitoring performance metrics, analyzing solution and billing impacts, and leading informed decision-making to prevent revenue leakage or client disruption. Additionally, the leader manages team performance and administration, providing coaching, handling escalations, and aligning cross-functionally to ensure consistent productivity, quality, and service outcomes.\nResponsibilities\nOwn and govern the end-to-end cancellation and reactivation lifecycle for RealPage products and services, ensuring requests are processed accurately, timely, and in compliance with SLAs, billing rules, and contractual requirements.\nOversee solution deactivation accuracy, including validation of product mix and dependencies, and ensure cancellations and reactivations are executed correctly at both product and site levels.\nServe as the subject matter expert and primary point of contact for all product groups related to cancellations and reactivations, providing guidance to the team and stakeholders on complex and high-risk scenarios.\nManage intake channels and communications, including shared inboxes, Salesforce queues, and internal inquiries, to ensure timely responses, prioritization, and resolution of cancellation-related requests.\nEnsure execution discipline within Salesforce, driving productivity targets, quality standards, and appropriate handle-time management while monitoring individual and team-level performance trends.\nLead cross-functional collaboration with Implementations, Customer Success, Billing, and Product teams to perform PMC- and site-level audits, validate active/inactive product status, and resolve discrepancies.\nOwn backlog management and prioritization, regularly grooming work queues, driving aging reduction, coordinating dependencies, and aligning priorities with internal partners and stakeholders.\nOversee reporting and performance insights, ensuring timely preparation and delivery of cancellation and reactivation reports, trend analysis, and executive-ready updates as requested.\nDrive continuous improvement initiatives, identifying process gaps, automation opportunities, and efficiency gains within and beyond the Cancellations function to reduce risk and cycle time.\nLead training, onboarding, and knowledge development for new hires and existing team members, ensuring product readiness, process consistency, and sustained operational excellence.\nPerform additional leadership responsibilities as required, in alignment with evolving business and operational needs.\nQualifications\nREQUIRED KNOWLEDGE/SKILLS/ABILITIES\nBachelor’s degree in a related field is preferred, or equivalent work experience is required.\nPreferably Team Leader with 2 years (or more) experience specializing in customer service operations team management or equivalent. Experience in Property Management, Payments and Insurance industry is strongly preferred.\nStrong verbal and written communication skills to effectively lead teams and engage cross-functional stakeholders.\nHigh attention to detail with proven organizational and prioritization capabilities in a fast-paced environment.\nStrong planning, time management, and execution skills to meet aggressive deadlines and operational targets.\nDemonstrated leadership maturity with the ability to lead calmly under pressure, take initiative, and drive decisions.\nAnalytical and problem-solving skills to assess risks, troubleshoot issues, and determine appropriate escalation paths.\nAbility to work collaboratively while also operating independently with strong follow-through on commitments.\nWillingness to work night shift, support after-hours needs as required, and comply with on-site and hybrid work arrangements.\nAbility to work discretely with confidential information.\nPhysical Demands and Working Conditions\nWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.\nWork Schedule & Setup\nMust be willing to work onsite during the first 90 days of training\nHybrid setup begins on the 4th month, with two onsite days per week\nSupports US business operations - Fixed graveyard shift schedule with night differential pay\nWhat We Offer\nEnjoy complimentary meals while you’re in the office\nDay 1 HMO coverage with up to two FREE dependents\nRetirement savings plan\nLeave conversion program\nLife insurance coverage\nEnjoy paid time off, company holidays\nWellness reimbursement benefits of up to PHP 5,000 per year\nTuition reimbursement of up to PHP 40,000 for approved education and professional development programs\nAccess to learning, development, and upskilling opportunities designed to help you grow your career\nCollaborate with talented people and work on solutions that make a real-world impact.","description_format":"text","description_chars":6113,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Insurance coverage","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-09-07T09:01:53Z"},{"event":"open","at":"2026-09-09T06:20:00Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.579,"p_room":0.35,"age_days":44,"expected_fill_days":19,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/realpage-team-leader-iii","json_url":"https://alion.io/job/realpage-team-leader-iii.json","meta":{"generated_at":"2026-10-22T06:49:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1992,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20073},"rest":"https://alion.io/mcp/rest/get_company?id=20073"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frealpage-team-leader-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frealpage-team-leader-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frealpage-team-leader-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/realpage-team-leader-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frealpage-team-leader-iii"}]}