{"id":499222,"url":"https://alion.io/job/realpage-trainer-ii-with-ai-fluency","title":"Trainer II - With AI Fluency","company":{"id":20073,"name":"RealPage","domain":"realpage.com","url":"https://alion.io/company/realpage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Education","role_family":"Education","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":826},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-09-07T09:01:53Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-11-04T00:04:38Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Overview\nMake an Impact with RealPage\nLooking for a role where your work directly influences business outcomes and customer success?\nAt RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.\nWhether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact.\nWhat You'll Do\nA Product Support Trainer is responsible for creating and facilitating onboarding programs in order to achieve training objectives. Trainers directly support the departmental quality goals and initiatives of the Product Support organization. Trainers will always present a professional image and be a point of contact for new Product Support team members and will consistently reflect and instill the RealPage Promise for all Product Support employees.\nThis member of the Global Operations team will act as an important source for on-going professional development during an employee’s tenure within Product Support. Trainer II is an expected to work closely with Leadership, Global Operations and others to determine the training needs of the agents. They create materials for live session facilitation or LMS self-guided courses to efficiently close knowledge gaps and promote career growth.\nResponsibilities\nPRIMARY RESPONSIBILITIES\nCreate and facilitate Product Support new hire training sessions as well as cross trainings, refresher, and upskilling training.\nLeverage understanding of the industry and our customer’s needs to create an outstanding experience in every training session.\nProvide high levels of agent satisfaction measured by agent satisfaction and efficiency metrics.\nBuild and sustain strong relationships with cross functional departments to aid in training creation, review, or facilitation.\nOrganize training events, new hire sessions, logistics required and advocate for consolidation in training efforts wherever possible.\nCoordinate third party training resources as needed to achieve training objectives on time.\nPromote development and use of knowledge management tools and adherence to quality standards.\nAssist Agents with product and process questions while continuing recommending ways that indicate a refresher training may be necessary.\nManage situations that require real-time solutions and seek clear expectations or resolution plans.\nUtilize highly emotional situations and coach agents on best practices to de-escalate.\nProvide weekly training updates to Leadership Team during all training sessions.\nInform product support agents on delivering a high level of customer service within Product Support guidelines.\nDetermine appropriate support for close out best support training.\nCreate innovative and thorough skill development training scripts and coaching style methods and approaches to effectively relay knowledge.\nHelp identify any process gaps and product gaps and work with Leadership and other internal teams to close gaps.\nDocument and share product knowledge timely and accurately while performing well in the situation.\nContinue to learn and become proficient in training multiple RealPage products.\nStay current on the releases and process changes occurring for all assigned products so that training materials and product content remain accurate.\nParticipate in Agent Call Quality Monitoring program.\nPerform administrative duties as required.\nQualifications\nREQUIRED KNOWLEDGE / SKILLS / ABILITIES\nBachelor’s degree or equivalent combination of education and experience.\n1 year of experience as a Product Support Agent.\nExceptional written and verbal communication including writing samples and demo presentations may be requested.\n2 years Call Center Support experience.\nStrong knowledge of customer care processes and technologies with excellent attention to detail.\nProfessional demeanor, dependable and able to maintain confidential information.\nStrong verbal and written communication skills including excellent grammar, spelling, and sentence construction.\nExceptional analytical, listening, leadership and interpersonal communication skills with a proven ability to coach and mentor.\nAbility to rapidly gain product knowledge and effectively communicate it to agents and fellow training team members.\nMust communicate effectively with agents, management, internal departments and clients.\nProficient in MS Office applications (Word, Outlook, PowerPoint, and Excel).\nDemonstrated ability to train and develop new and existing Product Support agents.\nFlexible, detailed, and able to successfully adapt to change.\nAbility to work independently as needed.\nAbility to work extended hours as needed.\nPREFERRED KNOWLEDGE / SKILLS / ABILITIES\nOne year formal training, presentation and public-speaking experience.\nKnowledge of Adobe Captivate and Adobe Creative Suite products.\nExperience developing and implementing training programs.\nWork Schedule & Setup\nMust be willing to work onsite during the first 90 days of training\nHybrid setup begins on the 4th month, with two onsite days per week\nSupports US business operations - Fixed graveyard shift schedule with night differential pay\nWhat We Offer\nEnjoy complimentary meals while you’re in the office\nDay 1 HMO coverage with up to two FREE dependents\nRetirement savings plan\nLeave conversion program\nLife insurance coverage\nEnjoy paid time off, company holidays\nWellness reimbursement benefits of up to PHP 5,000 per year\nTuition reimbursement of up to PHP 40,000 for approved education and professional development programs\nAccess to learning, development, and upskilling opportunities designed to help you grow your career\nCollaborate with talented people and work on solutions that make a real-world impact","description_format":"text","description_chars":5915,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Real Estate","Property Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-09-07T09:01:53Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.52,"p_room":0.35,"age_days":56,"expected_fill_days":22,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/realpage-trainer-ii-with-ai-fluency","json_url":"https://alion.io/job/realpage-trainer-ii-with-ai-fluency.json","meta":{"generated_at":"2026-11-04T03:35:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5578,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20073},"rest":"https://alion.io/mcp/rest/get_company?id=20073"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frealpage-trainer-ii-with-ai-fluency"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frealpage-trainer-ii-with-ai-fluency"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frealpage-trainer-ii-with-ai-fluency"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/realpage-trainer-ii-with-ai-fluency\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frealpage-trainer-ii-with-ai-fluency"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":499222}},{"tool":"search_jobs","arguments":{"company":"realpage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":499222},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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