{"id":3350773,"url":"https://alion.io/job/realtime-eclinical-solutions-professional-services-operations-lead","title":"Professional Services Operations Lead","company":{"id":3796602,"name":"RealTime eClinical Solutions","domain":"realtime-eclinical.com","url":"https://alion.io/company/realtime-eclinical","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"21 CFR Part 11","optional":false},{"name":"GCP","optional":false},{"name":"HIPAA","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-27T18:31:35Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T02:11:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"“Be part of a company that is influential and the standard for a rapidly evolving industry!”\nWHO ARE WE?\nRealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.\nOur Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based in San Antonio, TX, but are truly a remote and telecommuting company.\nWHAT ARE WE LOOKING FOR?\nThe Professional Services Operations Lead owns the intake, triage, and workflow governance processes that determine how work enters and exits the Professional Services delivery pipeline. This role ensures requests reach the right team, catching poorly scoped, misrouted, or contractually misaligned work before it creates downstream problems. Working with the Professional Services Management team, the Lead governs Sales-to-Professional Services handoffs, initiates billing and license commencement when delivery is confirmed, and maintains visibility across the pipeline.\nWHAT WILL YOU BE DOING?\nOwn and operate the Professional Services intake process, reviewing and categorizing all incoming requests against service types, contract entitlements, and delivery capacity, and flagging out-of-scope, under-defined, or misrouted items before they enter the delivery queue.\nRoute accepted requests to the appropriate team (Build, Implementation, or Technical Delivery) using intake criteria agreed with the Professional Services Management team.\nReview deal documentation at Sales handoff, identifying and resolving gaps in scope, requirements, or operational detail before accepting work into the Professional Services pipeline.\nExecute non-billable operational workflows, including product deactivations, cancellations, and re-engagement requests, ensuring system and contract records are updated.\nAct as the Professional Services operational contact for Sales, Support, Finance, and Development on intake, contract, and billing questions.\nTrigger billing and license commencement when delivery teams confirm deliverable completion or go-live, and route entitlement mismatches or billing discrepancies for resolution.\nBuild and improve intake, handoff, and billing processes with the Professional Services Management team, maintaining the tracking tools, playbooks, and operational standards that provide pipeline visibility and drive accountability.\nMaintain compliance with company policies and procedures, including HIPAA regulations and data privacy standards. This role may view PHI as part of daily duties.\nWHAT DO YOU NEED?\n3+ years of experience in SaaS Professional Services, implementation operations, or a related operational role.\nExperience owning intake, triage, or workflow governance in a delivery or services context.\nWorking knowledge of project-based billing, contract entitlements, and opportunity-to-delivery workflows.\nAbility to quickly develop working knowledge of the RealTime, Devana Solutions, and Complion product lines, including implementation pathways and service tiers.\nAbility to identify and resolve process gaps independently across multiple systems and functions.\nClear, direct communicator with a high tolerance for ambiguity in a scaling organization.\nWHAT SETS YOU APART?\nExperience in clinical research, life sciences, or regulated SaaS environments (21 CFR Part 11, GCP, HIPAA).\nFamiliarity with CTMS, eReg, or similar clinical research platforms.\nExperience building intake frameworks or Professional Services playbooks from scratch.\nHands-on experience with Salesforce, Jira, or similar CRM/PSA tools.\nBachelor’s degree or equivalent experience.\nWHAT IS IN IT FOR YOU?\nThe company sponsors health insurance, long-term disability, and life insurance.\nUnlimited Paid Time Off.\n10 paid Holidays.\nPaid Parental Leave.\nWork Anniversary Bonus.\nParticipation in the Employee of the Quarter Program.\nMonthly $100 Connectivity Stipend Reimbursement.\nRealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.\nAll successful candidates must complete and pass reference and background checks.\nThe desired salary must be indicated for the application to be considered.\nThe pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.\nEqual Opportunity Employer - RealTime eClinical Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment.\nYour Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility.\nThank you for your interest in RealTime eClinical Solutions.","description_format":"text","description_chars":4945,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Software"],"lifecycle":[{"event":"open","at":"2026-10-27T18:31:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["conf:1","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/realtime-eclinical-solutions-professional-services-operations-lead","json_url":"https://alion.io/job/realtime-eclinical-solutions-professional-services-operations-lead.json","meta":{"generated_at":"2026-10-29T04:20:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6713,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3796602},"rest":"https://alion.io/mcp/rest/get_company?id=3796602"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frealtime-eclinical-solutions-professional-services-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frealtime-eclinical-solutions-professional-services-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frealtime-eclinical-solutions-professional-services-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/realtime-eclinical-solutions-professional-services-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frealtime-eclinical-solutions-professional-services-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3350773}},{"tool":"search_jobs","arguments":{"company":"realtime-eclinical.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3350773},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}