Sr. Enterprise Systems Technical Business Analyst

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

We are seeking a Sr. Enterprise Systems Technical Business Analyst to support key initiatives across our enterprise applications, with a primary focus on Salesforce and customer-facing business systems. This role partners closely with Sales, Customer Success, Revenue Operations and Engineering to deliver scalable technology solutions that improve operational efficiency and enhance the customer experience.

Join us as our newest Sr. Enterprise Systems Technical Business Analyst and continue to Love Your Career at Realtor.com®. As part of the Realtor.com® BSA team, you will join a diverse group of analytically minded individuals committed to the success of our partners across the company-supporting key business groups including Sales, Success, Customer Care, and Finance,.

We are a team that sees problems from end to end, skillfully translating business challenges into elegant technical solutions. We evaluate opportunities using data and observation, guide technical teams with detailed requirements, and support QA and users through delivery. If your mission aligns with ours-to help business partners achieve their goals while providing the highest quality products and services to our customers-we'd love to talk to you.

The ideal candidate is comfortable gathering detailed business requirements, supporting roadmap discussions, and partnering with technical teams to deliver system enhancements. You will need solid Salesforce expertise, strong written and verbal communication abilities, and experience collaborating with both technical and non-technical business partners.

What You'll Do:

• Product Strategy Support: Partner with Product Managers and senior BAs to help implement technical solutions supporting new product packages and platform enhancements; contribute to translating product vision into system capabilities and implementation plans.
• Business Analysis: Understand business processes through observations and interviews to help ensure the right tools, reports, and processes are built and implemented to align with business priorities. Support discovery sessions and requirements gathering for project initiatives, write user stories and acceptance criteria, and partner with engineering to finalize solution design.
• End-to-End Delivery Support: Partner with architects, developers, administrators, and QA teams throughout the software development lifecycle including sprint planning, QA testing, user acceptance testing (UAT), release management, and end-user adoption.
• Salesforce Support: Implement and enable end-user enhancements across Salesforce Sales Cloud, Service Cloud, and related enterprise applications to support Sales, Customer Support, Revenue Operations, and Product organizations.
• AI & Emerging Technologies: Identify opportunities to leverage AI-powered capabilities to improve business processes and partner with technical teams to evaluate solutions utilizing Salesforce Agentforce, Claude, Gemini, or other platforms.
• Project & Stakeholder Coordination: Manage assigned projects across business and technology teams, contributing to project plans, implementation timelines, and clear status communications, with guidance from senior team members as needed.

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

What You Bring:

• Bachelor's degree or equivalent experience
• 5+ years of experience as a Technical Business Analyst, Enterprise Systems Analyst, Business Systems Analyst, or Program Coordinator with experience implementing and enhancing Salesforce solutions, with experience in Sales Cloud and Service Cloud.
• Experience supporting cross-functional projects from discovery through implementation, including business process analysis, requirements gathering, and solution design.
• Strong skills writing business requirements, functional specifications, user stories, process documentation, and stakeholder presentations.
• Experience with, or strong interest in, implementing AI-enabled business solutions (e.g., Salesforce Agentforce, Claude, Gemini, OpenAI, or Microsoft Copilot).
• Familiarity with Salesforce Data Cloud, Flow, APIs, and enterprise integrations alongside knowledge of CRM, Customer Support, Revenue Operations, CPQ, and SaaS business processes.
• Strong communication, facilitation, and stakeholder management skills; a "We, Not Me" collaborative attitude.
• Preferred: Salesforce certifications (Administrator, Business Analyst, Advanced Administrator, AI Associate, or Agentforce Specialist) and Agile/Scrum certifications.

How We Reward You:

Realtor.com® is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.