{"id":584289,"url":"https://alion.io/job/rebtel-dev-agente-comercial-customer-experience-agent","title":"Agente Comercial / Customer Experience Agent","company":{"id":324403,"name":"Majority","domain":"majority.com","url":"https://alion.io/company/rebtel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":133,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Intercom","optional":false},{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-03-03T17:23:58Z","employer_posted_date":"2026-03-03","last_verified_at":"2026-11-13T22:02:50Z","board_verified":true,"closed_at":null,"days_open":255,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":254},"description":"Agente Comercial / Customer Experience Agent\nUbicación: Bogotá, Colombia\nModalidad: Presencial\nMAJORITY es una app de servicios financieros digitales creada para internacionales, por internacionales. Acompañamos a personas que están construyendo su vida en un nuevo país con productos como cuenta asegurada por la FDIC, tarjeta Visa®, envío de dinero internacional, llamadas internacionales y mucho más.\nSomos un equipo diverso, con personas de más de 40 países, y hoy estamos formando un nuevo equipo en Bogotá. Buscamos personas que quieran crecer con nosotros y ayudar a llevar la experiencia de nuestros clientes al siguiente nivel.\nEl Rol\nComo Agente Comercial / Customer Experience, serás responsable de guiar y acompañar a los clientes en cada interacción para garantizar una experiencia excepcional: resolver dudas, ofrecer orientación clara sobre productos y procesos, facilitar la adopción de servicios y velar por la satisfacción y fidelidad del cliente. También apoyarás la mejora continua del servicio identificando puntos de fricción y proponiendo soluciones. La IA se utiliza para optimizar procesos internos.\nResponsabilidades\nAtender consultas de clientes por teléfono y chats de seguimiento, proporcionando soporte oportuno y profesional.\nExplicar las características, beneficios y uso del producto para ayudar a los clientes a tomar decisiones informadas.\nGuiar a los clientes en los procesos de incorporación y transaccionales para asegurar una adopción fluida del producto..\nGestionar y hacer seguimiento a los casos, escalando problemas técnicos al equipo de Operaciones con documentación clara.\nImpulsar de manera proactiva la retención de clientes y las oportunidades de upsell identificando necesidades, proponiendo productos relevantes y haciendo seguimiento de las conversiones.\nQuién buscamos\nExperiencia previa en ventas, atención al cliente o soporte.\nComunicación clara, empática y persuasiva en español (oral y escrita).\nCapacidad para organizarse, priorizar y resolver problemas de forma autónoma.\nFamiliaridad con herramientas de soporte/CRM (Intercom, Zendesk, Salesforce, HubSpot u otras similares).\nOrientación a resultados con fuerte mentalidad comercial y habilidades para manejar objeciones.\n\nRequisitos\nDisponibilidad para trabajar a tiempo completo de forma presencial en Bogotá (incluyendo horarios rotativos según sea necesario).\nHistorial comprobable en ventas o en cumplimiento de metas comerciales, con mentalidad orientada a resultados.\n\nSi te interesa unirte a nuestra misión comoAgente Comercial / Customer Experience , por favor aplica enviando tu CV.\nCreemos en la igualdad de oportunidades y valoramos la diversidad en nuestra empresa. 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