{"id":584278,"url":"https://alion.io/job/rebtel-dev-bilingual-customer-service-agent","title":"Bilingual Customer Service Agent","company":{"id":324403,"name":"Majority","domain":"majority.com","url":"https://alion.io/company/rebtel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":13,"ghost_share":0.077,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":122,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T13:50:18Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-04T06:37:12Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":55},"description":"Chapinero, Bogotá | On-site\nAt MAJORITY, we are looking for Bilingual Customer Service Agents to join our growing team in Bogotá.\nYou will be responsible for delivering an excellent customer experience across our support channels, solving customer needs efficiently, and identifying opportunities to offer additional products or services that bring value to our customers.\nWe are looking for people who are customer-focused, proactive, commercially minded, and comfortable working in a fast-paced environment.\nWhat you'll do\nSupport customers across phone, chat, and digital channels in both Spanish and English.\n\nResolve questions, requests, and issues with empathy, accuracy, and ownership.\n\nIdentify customer needs and recommend relevant products or services through cross-selling and upselling.\n\nMeet performance goals related to customer satisfaction, quality, productivity, and commercial results.\n\nStay up to date on our products, processes, and tools to provide clear and reliable support.\n\nWhat we're looking for\nFluent Spanish and English with strong written and verbal communication skills.\n\nPrevious experience in Customer Service, Customer Support, Sales, or Contact Center environments.\n\nExperience with sales, cross-selling, or upselling is highly valued.\n\nStrong customer orientation, communication skills, and ability to understand customer needs.\n\nProactive, reliable, and comfortable taking ownership of customer cases.\n\nFull availability to work rotating shifts, including weekends.\n\nAvailability to work on-site in our Chapinero office in Bogotá.\n\nWhat we offer\nCOP 2,800,000 monthly salary\n\nIndefinite-term contract\n\nHealth, dental, and life insurance\n\nOn-site role in Chapinero, Bogotá\n\nGrowth opportunities in an international company\n\nAt MAJORITY, we are international, ambitious, kind, and inclusive. 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