{"id":584279,"url":"https://alion.io/job/rebtel-dev-customer-service-analytics-analyst","title":"Customer Service Analytics Analyst","company":{"id":324403,"name":"Majority","domain":"majority.com","url":"https://alion.io/company/rebtel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":10,"ghost_share":0.1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":122,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Intercom","optional":true},{"name":"Looker","optional":true}],"status":"live","first_seen_at":"2026-05-28T20:31:36Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-28T09:54:35Z","board_verified":true,"closed_at":null,"days_open":152,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":152},"description":"Bogotá, Colombia | On-site\nAt MAJORITY, we are looking for a highly analytical, curious, and proactive Customer Service Analytics Analyst to help us understand performance, identify opportunities, and make better decisions across our Customer Service operation.\nThis is a high-ownership individual contributor role for someone who enjoys working with data, challenging assumptions, and turning complex information into clear and actionable insights.\nWhat you'll do\nOwn and develop analytics for our Customer Service organization.\n\nBuild dashboards and reporting for key CS metrics and KPIs.\n\nMonitor performance, identify trends, risks, and opportunities, and conduct root cause analyses.\n\nPartner with CS leadership to turn data into clear recommendations and business decisions.\n\nExplore AI, automation, and new analytical tools to improve operational visibility and efficiency.\n\nWhat we're looking for\nStrong experience in data analytics, business analytics, operations analytics, or a similar role.\n\nStrong analytical skills and experience working with KPIs, metrics, dashboards, and performance reporting.\n\nAdvanced Google Sheets or Excel skills and experience with BI tools.\n\nHigh level of autonomy, ownership, curiosity, and ability to communicate insights clearly.\n\nFluency in Spanish and English and a bachelor's degree from a top-tier university, ideally in Analytics, Engineering, Economics, Business, Science, or a related field.\n\nNice to have\nExperience in fintech, technology, or high-growth companies.\n\nExperience working with Customer Service or Customer Operations data.\n\nExperience with Looker, Intercom, or similar tools.\n\nWhat we offer\nDirect impact on the development of a global Customer Service organization.\n\nHigh exposure to leadership, Product, Operations, Data, and Technology.\n\nCompetitive salary, indefinite-term contract, statutory benefits, and comprehensive healthcare coverage including prepaid medicine.\n\nWe are MAJORITY. 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