{"id":1303308,"url":"https://alion.io/job/rec-group-engineer-customer-quality-assurance","title":"Engineer, Customer Quality Assurance","company":{"id":1889953,"name":"REC Group","domain":"recgroup.com","url":"https://alion.io/company/recgroup-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RecruiterPal","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":48000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":451},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"MATLAB","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-19T10:30:29Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"ROLE / JOB SUMMARY:\nProcess field claims in a timely manner and support effective resolution.\nDrive customer issue resolution through claims management process, including root cause analysis, containment, corrective actions and quality controls improvement to prevent recurrence and improve detection effectiveness.\nWork with regional Technical Product Managers and cross-functional teams to resolve field claims through failure analysis, product inspection and site visits.\nSupport PV system performance and energy-yield investigations using PVsyst and field data as a secondary part of the role. Develop PVsyst capability to perform standard simulations and support customer performance investigations under the established technical review process.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nManage field claims from intake to closure through technical investigation and assessment.\nCollaborate with cross-functional teams in failure analysis, containment and corrective actions.\nProvide timely engineering insights through technical reports and presentation.\nHandle customer visits, audits and site investigations when required.\nDevelop and contribute to knowledge of product reliability and degradation.\nDesign or support tests to detect infant-mortality and mid-life product failures\nEvaluate field performance against expected energy yield where relevant to claim or technical investigation.\nBuild and maintain documentation for standard PVsyst models, loss diagrams and basic sensitivity assessments to support customer-quality conclusions.\nMaintain traceable simulation inputs, assumptions, outputs and approved REC modelling templates\nESSENTIAL JOB COMPETENCIES:\nTechnical: Understanding of PV module technology, product components, degradation and industry developments.\nCustomer Quality: Field-claim handling, failure analysis, customer issue resolution and technical reporting.\nEnergy Yield: Basic understanding of PV systems, irradiance, temperature effects, system losses and performance indicators; competent in PVsyst.\nAnalytical & Problem Solving: Engineering judgement and use of quality tools such as 5 Whys, 8D, CAPA or DMAIC.\nSoft Skills: Project and experimental planning, product testing, report writing, teamwork and clear communication.\nADDITIONAL RESPONSIBILITIES:\nSupport internal knowledge sharing on field failures, degradation and energy-yield findings.\nAUTHORITIES:\nCoordinate assigned customer-quality investigations and request the information required for evidence-based analysis.\nRecommend containment, corrective action, testing or escalation based on verified findings.\nRequest clarification or correction where simulation or monitoring inputs are incomplete or inconsistent.\nIssue external technical conclusions only through the applicable REC review and approval process.\nMinimum bachelor's degree in Electrical Engineering, Mechanical Engineering, Materials Engineering, Renewable Energy, Physics or a related engineering/science discipline.\nEntry level and candidates with up to 2 years of relevant work experience are encouraged to apply.\nAcademic projects, internships or work involving solar PV, product reliability, failure analysis, engineering testing, system simulation or data analysis are advantageous.\nREQUIRED QUALIFICATIONS AND EXPERIENCE:\nBasic capability in engineering data analysis, problem solving and technical documentation.\nExposure to PVsyst, Aurora, HelioScope, MATLAB, Python, Power BI, GIS or CAD is advantageous but not mandatory.\nFamiliarity with statistical analysis, SAP, Toyota Production System or Lean Manufacturing principles is advantageous.\nActive participation in technical reviews to support business and customer outcomes.\nSense of urgency, ownership and self-motivation.\nHands-on and proactive working attitude with good time management.\nLearning agility and commitment to develop PVsyst capability within 6 to 12 months.\nWilling to travel and able to work under tight timelines when required.\nStrong commitment to quality and customer satisfaction.\nAbility to communicate effectively with cross-functional teams, customers, external stakeholders and auditors.\nAbility to explain findings through clear presentations and technical reports.\nNo formal people-management experience required.\nActive participation in team and cross-functional activities.\nPlan and complete assigned claim, investigation, test and simulation deliverables in accordance with agreed timelines and review gates.\nExperience in solar, semiconductor, electronics or manufacturing industries is advantageous but not required.\nGood spoken and written English; proficiency in a second or third language is advantageous.\nFinal-year project, internship or portfolio involving solar PV, reliability, testing or engineering analytics is advantageous.","description_format":"text","description_chars":4791,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Solar Energy"],"lifecycle":[{"event":"open","at":"2026-09-26T12:38:12Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.638,"p_room":0.55,"age_days":25,"expected_fill_days":23,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/rec-group-engineer-customer-quality-assurance","json_url":"https://alion.io/job/rec-group-engineer-customer-quality-assurance.json","meta":{"generated_at":"2026-10-19T13:00:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9189,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1889953},"rest":"https://alion.io/mcp/rest/get_company?id=1889953"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frec-group-engineer-customer-quality-assurance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frec-group-engineer-customer-quality-assurance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frec-group-engineer-customer-quality-assurance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rec-group-engineer-customer-quality-assurance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frec-group-engineer-customer-quality-assurance"}]}