FedNow Go-to-Market Product Specialist
Company
Federal Reserve Bank of BostonFederal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, FedNowSM, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.The Federal Reserve has developed a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow Service. This service enables financial institutions to provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds. This position is a unique opportunity to be part of this mission-critical Federal Reserve initiative that is transforming the payments landscape in the United States.
The FedNow Go-to-Market Product Specialist is a pivotal member of the FedNow Product Business Development team. The Business Development team serves as a bridge between the FedNow product organization and FRFS’s customer-facing teams (i.e. Marketing, Sales, Onboarding, Operations, and Industry Relations). The team is responsible for a complex portfolio of responsibilities, including but not limited to product portfolio management, product positioning and messaging, feature release planning, go-to-market communications, customer engagements, speaking engagement support, and internal stakeholder management.
The Go-to-Market (GTM) Product Specialist will serve a critical role in helping to plan and execute product and feature launches from conception through completion. This person will collaborate with Product, Marketing, Sales, and Operations to shape launch strategies to deliver a positive customer experience, create content that drives engagement, and coordinate complex projects across departments.
Key Responsibilitiesmay include:
Support thesuccessful launch of new featuresbyfacilitatingalignment across teamsand sharing information tofoster internal readiness.
Develop compelling,clear,customer-centric messaging for new product features and launchesbycoordinatingand draftingstakeholder communications
Manage the go-to-market feature portfolio to support on-time delivery by coordinatinglaunchplans andtrackingdeadlines.
Represent the team in industry engagements, contributing to speeches, presentations, and panels that elevate the FedNow brand.
Organize and lead webinars and training sessions, ensuring impactful delivery andcustomerfollow-up.
Develop and update learning resources-guides, tutorials, FAQs, and web content-that empower customers and stakeholders andensureconsistency and clarity across all platforms.
Research customer personas and competitive landscape to inform and refine messaging strategies.
Identify, implementand scale operational process improvements within the business development team.
Qualifications
Bachelor’s degree and 3-5 years’ experience in marketing, product support, business development, operations, or project coordination.
Strongwritten and verbalcommunication skills, with a talent for translating complex concepts into accessible contentand communicating with a variety of stakeholders
Strong organizationalskillsandattention to detail, withdemonstratedproject management skills,including theability to move projects forward independentlyand on time.
Hands-onand execution oriented
Comfortable navigating ambiguitywith a proactive approach to problem-solvingandawillingnessto figure things out
Eagerness to contribute fresh ideas and drive meaningful outcomes as part of a dynamic team.
Creative, strategic thinker,who thrives in collaborative environments
Developing business acumen with strong interpersonal skills
Knowledge of the payment landscape a plus
LOCATION:
The selected candidate willresidewithin a reasonable commuting distance defined bythe employingReserve Bank and will work full-time onsite.
Eligible Locations for Hire: Boston, MA- New York, NY- Philadelphia, PA- Cleveland, OH- Richmond, VA- Atlanta, GA- Chicago, IL- St. Louis, MO- Minneapolis, MN- Kansas City, MO- Dallas, TX- San Francisco, CA
SALARY:
The Federal Reserve believes in salary transparency. The final salary and offer will be determined by the applicant’s background, skills, internal equity, and alignment with market data. Whether you’re developing into the job or are a more seasoned candidate, we aim to pay competitively. The salary range for this position is $118,100-$177,100. If you reside outside of the 1st District (Boston), you may be hired by your local Federal Reserve District and compensation will follow Hiring District's range and policy.
The Federal Reserve Bank of Boston is committed to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.
The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position. Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers.
All applicants must have resided in the United States for at least three (3) years.
Full Time / Part Time
Full timeRegular / Temporary
RegularJob Exempt (Yes / No)
YesJob Category
Project/Product Management Family GroupWork Shift
First (United States of America)The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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