{"id":1167266,"url":"https://alion.io/job/reclut-coordinadora-servicio-tecnico-2","title":"Coordinador/a Servicio Técnico","company":{"id":678265,"name":"Reclut","domain":"reclut.es","url":"https://alion.io/company/reclut","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Murcia, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24000,"max":26000,"currency":"EUR","period":"year","gross":null,"usd_annual":29064},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"closed","first_seen_at":"2026-09-21T06:56:43Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-30T14:14:37Z","board_verified":false,"closed_at":"2026-10-30T14:14:37Z","days_open":39,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":37},"description":"¿Te interesa trabajar con datos y optimizar procesos? ¿Buscas un proyecto estable donde puedas tener impacto real? ¿Te motiva mejorar la eficiencia operativa de un equipo técnico?\nEn estos momentos, como consultora de reclutamiento, estamos buscando para nuestro cliente un/a Coordinador/a Servicio Técnico para incorporarse a su equipo en San Javier (Murcia), en modalidad presencial. Se trata de una posición clave dentro del departamento de Servicio de Asistencia Técnica, orientada a analizar, controlar y mejorar los procesos operativos.\nFUNCIONES Y TAREAS\nAnalizar el funcionamiento diario del departamento SAT.\n\nControlar los tiempos de respuesta y resolución de incidencias.\n\nRealizar seguimiento de incidencias (abiertas, cerradas, pendientes y recurrentes).\n\nDetectar ineficiencias, retrasos o duplicidades en los procesos.\n\nElaborar informes periódicos y cuadros de mando.\n\nDefinir y monitorizar indicadores clave (KPIs).\n\nProponer mejoras para optimizar tiempos y calidad del servicio.\n\nSupervisar el cumplimiento de los procedimientos establecidos.\n\nCoordinarse con técnicos, responsables y otros departamentos.\n\nREQUISITOS\nImprescindibles\nFormación en Administración, Ingeniería, Sistemas, Electrónica, ADE, Business Analytics u otras áreas similares.\n\nExperiencia mínima de 2 años en control de procesos, operaciones, SAT, soporte técnico, calidad, auditoría o análisis de datos.\n\nNivel avanzado de Excel.\n\nCapacidad analítica y experiencia en elaboración de informes.\n\nBuenas habilidades de organización, planificación y atención al detalle.\n\nCapacidad de trabajo en equipo y comunicación efectiva.\n\nValorable\nConocimientos en Power BI y Power Query.\n\nExperiencia con herramientas de ticketing, ERP, CRM o gestión de incidencias.\n\nExperiencia previa en entornos técnicos o de servicio de asistencia.\n\n¿Qué ofrece la empresa?\nContrato indefinido y proyecto estable.\n\nJornada completa, en modalidad presencial.\n\nSalario acorde a experiencia y conocimientos aportados, alrededor de 24.000-26.000€ b/a.\n\nPosición con impacto directo en la mejora y eficiencia del departamento SAT.\n\nIncorporación a una empresa consolidada, dinámica y en crecimiento, con un entorno colaborativo.\n\nReclut es una consultora boutique de reclutamiento y headhunting. Ofrece un servicios personalizado y adaptado a las necesidades de cada cliente.\nSu propósito es ayudar a las empresas a encontrar el mejor talento, así como ofrecer nuevas oportunidades para las personas en búsqueda de empleo.","description_format":"text","description_chars":2484,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T04:02:51Z"},{"event":"reopen","at":"2026-10-12T16:19:29Z"},{"event":"close","at":"2026-10-30T14:14:37Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":29064,"is_top_pay":false},"html_url":"https://alion.io/job/reclut-coordinadora-servicio-tecnico-2","json_url":"https://alion.io/job/reclut-coordinadora-servicio-tecnico-2.json","meta":{"generated_at":"2026-11-02T07:26:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678265},"rest":"https://alion.io/mcp/rest/get_company?id=678265"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freclut-coordinadora-servicio-tecnico-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freclut-coordinadora-servicio-tecnico-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freclut-coordinadora-servicio-tecnico-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reclut-coordinadora-servicio-tecnico-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freclut-coordinadora-servicio-tecnico-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1167266}},{"tool":"search_jobs","arguments":{"company":"reclut.es","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1167266},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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