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We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support.\nWith a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries. Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste-free future.\nAbout the role\n\nAnswering incoming customer calls and emails professionally and promptly.\nResponding to customer questions regarding waste and recycling services.\nAssisting customers with ongoing service requests and account needs.\nSchedule waste and recycling services based on customer requirements.\nCoordinate service requests with vendors and internal departments.\nConfirm that scheduled services have been completed successfully.\nProcess service changes, updates, and cancellations as requested.\nMaintain complete and accurate customer account information.\nInvestigate missed pickups, scheduling problems, and other service issues.\nWork with vendors and internal departments to resolve customer concerns.\nFollow up on outstanding service requests and unresolved issues.\nDocument customer communications, service updates, and resolutions.\nWhat we need from you\nHigh school or equivalent (Required)\n2-5 years of experience in Customer service\nStrong time management skills\nExcellent organizational skills\nExcellent verbal and written communication skills\nStrong attention to detail\nProficiency in Microsoft Excel, Word, and Outlook\nWhat we offer\nComprehensive Health Benefits: We’ve got you covered with Health, Dental, and Vision insurance. \n 401(k): Plan for the future with confidence with employer matching of employee retirement contribution. \nLearning & Growth Opportunities: We support your professional development with access to LinkedIn training, mentorship, and advancement opportunities. \nCollaborative, Global Environment: Work closely with passionate teams across North America and connect with colleagues in other regions for exciting cross-border projects. \nInclusive & Equal Opportunity Employer: We’re committed to creating a workplace that celebrates diversity and inclusion. Everyone is welcome. \n\nAccessibility and Inclusion:\nLincoln Waste Solutions is committed to creating a diverse, accessible, and inclusive workplace. Should you require accommodation through any stage of the recruitment process, please let us know when contacted and we will work with you to meet your needs. Disability-related accommodations during the application process are available upon request. 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