{"id":678700,"url":"https://alion.io/job/reconstructinc-solutions-engineer-customer-account-manager","title":"Solutions Engineer & Customer Account Manager","company":{"id":690233,"name":"Reconstruct","domain":"reconstructinc.com","url":"https://alion.io/company/reconstructinc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":222000,"period":"year","method":"role_country_seniority_unknown","sample_n":4589},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-06-26T17:57:46Z","employer_posted_date":"2025-06-26","last_verified_at":"2026-11-03T11:33:06Z","board_verified":true,"closed_at":null,"days_open":494,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":494},"description":"Reconstruct is seeking a Solutions Engineer-Customer Account Manager who has a passion for the AEC space (architecture, engineering, construction), BIM (building information modeling) experience, and enjoys working with customers. This new hire will ensure that our solutions work to meet our customers' needs from late-stage sales hand-off through SaaS onboarding, project execution, implementation, customer expansion and renewal. This position will require being based in the Chicago area and require overnight travel ranging from 20% to 50% of workdays each month -- likely international travel as well.\n RESPONSIBILITIES\n Customer onboarding: engage in the successful sales hand-off to optimize for the best out-of-the-box first impression \nPeriodic health checks: actively stay in touch with your customers\nAccount escalation: proactively detect any red flags from the customer & then promptly resolve them\nCustomer advocacy: be the voice-of-the-customer within Reconstruct\nCampaigns and renewals: identify opportunities to grow and upsell with each customer.\n QUALIFICATIONS\n Bachelor’s degree absolutely required and must reside in the Chicago area\nDemonstrated passion for AEC and BIM associated with large structures and capital assets\nEnjoy overnight travel to customers' offices, sites, and projects and not afraid to wear a hard hat\nStrong communication skills and a team player\nSelf-starter with a can-do attitude","description_format":"text","description_chars":1427,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Computer Vision","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-09-10T23:14:59Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.178,"p_room":0.28,"age_days":494,"expected_fill_days":30,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/reconstructinc-solutions-engineer-customer-account-manager","json_url":"https://alion.io/job/reconstructinc-solutions-engineer-customer-account-manager.json","meta":{"generated_at":"2026-11-03T12:44:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17622,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690233},"rest":"https://alion.io/mcp/rest/get_company?id=690233"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freconstructinc-solutions-engineer-customer-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freconstructinc-solutions-engineer-customer-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freconstructinc-solutions-engineer-customer-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reconstructinc-solutions-engineer-customer-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freconstructinc-solutions-engineer-customer-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":678700}},{"tool":"search_jobs","arguments":{"company":"reconstructinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":678700},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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