{"id":1958804,"url":"https://alion.io/job/recruiterflow-customer-success-manager","title":"Customer Success Manager","company":{"id":7559,"name":"Recruiterflow","domain":"recruiterflow.com","url":"https://alion.io/company/recruiterflow","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":934},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T14:25:42Z","employer_posted_date":null,"last_verified_at":"2026-10-06T14:25:42Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"As a Customer Success Manager at Recruiterflow, you will be the primary point of contact for our valued users. Your main goal will be to ensure our customers derive maximum value from our platform and services, fostering long-term relationships and advocating for their success. You'll collaborate closely with cross-functional teams to address client needs and contribute to the continuous improvement of our product. This role will involve users across North America and Europe.\nResponsibilities:\nDevelop and maintain strong, trusting relationships with customers, serving as their advocate within Recruiterflow.\nOnboard new clients effectively, ensuring a smooth transition and providing comprehensive product training and guidance.\nUnderstand customer goals, challenges, and workflows to tailor solutions that maximise value and address specific needs.\nProactively engage with clients to drive platform adoption, usage, and feature utilisation, ensuring customer satisfaction and retention.\nAct as a liaison between clients and internal teams, conveying feedback, feature requests, and issues for resolution.\nAnalyse customer usage data to identify trends, opportunities, and areas for improvement.\nCollaborate with the sales and marketing teams to contribute to the growth and expansion of the customer base.\nContinuously refine and optimise customer success strategies and processes.\nRequirements:\nProven experience of 4+ years in a customer-facing role within SaaS or at a search firm.\nStrong communication and interpersonal skills, with the ability to build rapport and communicate effectively with diverse stakeholders.\nDeep understanding of customer success principles and methodologies, focusing on customer satisfaction and retention.\nAnalytical mindset, comfortable interpreting data and using it to drive decisions and actions.\nProactive problem-solving skills, with the ability to navigate complex situations and resolve issues efficiently.","description_format":"text","description_chars":1955,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-10-06T14:25:42Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.885,"p_room":0.945,"age_days":7,"expected_fill_days":19,"reasons":["seen:7","velocity","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/recruiterflow-customer-success-manager","json_url":"https://alion.io/job/recruiterflow-customer-success-manager.json","meta":{"generated_at":"2026-10-15T01:15:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1572,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7559},"rest":"https://alion.io/mcp/rest/get_company?id=7559"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frecruiterflow-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frecruiterflow-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frecruiterflow-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/recruiterflow-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frecruiterflow-customer-success-manager"}]}