{"id":1171491,"url":"https://alion.io/job/recruitment-room-computer-user-support-specialist","title":"Computer User Support Specialist","company":{"id":100174,"name":"Recruitment Room","domain":"recruitmentroom.net","url":"https://alion.io/company/recruitment-room","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["BB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":113000,"period":"year","method":"global_role_seniority_cell","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-17T12:40:00Z","employer_posted_date":null,"last_verified_at":"2026-09-17T12:40:00Z","board_verified":false,"closed_at":null,"days_open":39,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":39},"description":"We are seeking a Computer User Support Specialist to join our team. In this role, you will diagnose and resolve technical issues, document solutions, and provide insights to improve AI training data. You will work remotely as an independent contractor.\nKey responsibilities\nDiagnose and resolve common and complex hardware, software, operating system, and networking issues.\n\nTroubleshoot Windows, macOS, and Linux environments.\n\nResolve network connectivity issues involving TCP/IP, VPNs, and DNS.\n\nDocument troubleshooting steps, resolutions, and user interactions accurately in ticket management systems.\n\nProvide detailed technical and process insights to support high-quality training data.\n\nExplain technical concepts clearly through written and verbal communication.\n\nWork asynchronously with project teams and contribute reliably without constant supervision.\n\nIdentify recurring support issues and recommend workflow or process improvements.\n\nApply established IT support and troubleshooting best practices consistently.\n\nRequired qualifications\n3+ years of professional experience providing Tier 2 or Tier 3 IT support.\n\nStrong experience diagnosing and resolving hardware and software issues across different platforms.\n\nSolid understanding of networking fundamentals, including TCP/IP, VPNs, and DNS troubleshooting.\n\nExperience using ticket management systems and maintaining thorough technical documentation.\n\nStrong written and verbal communication skills.\n\nAbility to work independently, prioritize tasks, and consistently deliver accurate, high-quality work.\n\nNice to have\nCompTIA A+ certification.\n\nCompTIA Network+ certification.\n\nITIL certification or equivalent training.\n\nExperience supporting diverse hardware, operating systems, and network environments.","description_format":"text","description_chars":1778,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Barbados","iso":"BB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T07:53:32Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.436,"p_room":0.55,"age_days":39,"expected_fill_days":28,"reasons":["seen:39","agency","velocity","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/recruitment-room-computer-user-support-specialist","json_url":"https://alion.io/job/recruitment-room-computer-user-support-specialist.json","meta":{"generated_at":"2026-10-27T10:10:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11670,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":100174},"rest":"https://alion.io/mcp/rest/get_company?id=100174"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frecruitment-room-computer-user-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frecruitment-room-computer-user-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frecruitment-room-computer-user-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/recruitment-room-computer-user-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frecruitment-room-computer-user-support-specialist"}]}